How To Fix CRM_ORGMAN411 - Cross-application division-related organizational data not available

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORGMAN - Message Class for Organizational Data Set

• Message number: 411

• Message text: Cross-application division-related organizational data not available

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORGMAN411 - Cross-application division-related organizational data not available ?

  The SAP error message CRM_ORGMAN411 indicates that there is a problem with the availability of cross-application division-related organizational data in the SAP system. This error typically arises in the context of SAP Customer Relationship Management (CRM) when the system is unable to find the necessary organizational data for a specific division.
  Cause:
  
  
  Missing Organizational Data: The most common cause of this error is that the required organizational data for the specified division is not maintained in the system. This could be due to incomplete configuration or missing entries in the relevant tables.
  
  
  Incorrect Configuration: If the organizational structure is not properly configured, it can lead to this error. This includes issues with the assignment of divisions to sales organizations or other organizational units.
  
  
  Data Inconsistency: There may be inconsistencies in the data, such as mismatched entries between different organizational units or missing links in the organizational hierarchy.
  
  
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the organizational data, leading to this error.
  
  
  Solution:
  
  
  Check Organizational Data: Verify that the organizational data for the relevant division is correctly maintained in the system. This includes checking the following:
  
  Ensure that the division is assigned to the appropriate sales organization.
  Check the configuration in transaction codes like SPRO (Customizing) to ensure that all necessary organizational units are set up correctly.
  
  
  
  Maintain Missing Data: If you find that the required organizational data is missing, you will need to create or update the relevant entries. This can be done through:
  
  Transaction OVX5 for maintaining divisions.
  Transaction OX15 for maintaining sales organizations.
  
  
  
  Check for Data Consistency: Use transaction SE16 or SE11 to check the relevant tables (like T001W, T001, etc.) for any inconsistencies or missing entries.
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to access the organizational data. This can be checked with the help of your SAP security team.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to CRM organizational management for any specific guidelines or updates that may address this issue.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO, OVX5, OX15, SE16, and SE11 for managing organizational data.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for notes using the SAP Support Portal.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the root cause of the CRM_ORGMAN411 error and implement the necessary solutions to resolve it.