How To Fix CRM_ORGMAN232 - Service key for the SD division &1 is not defined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORGMAN - Message Class for Organizational Data Set

• Message number: 232

• Message text: Service key for the SD division &1 is not defined

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORGMAN232 - Service key for the SD division &1 is not defined ?

  The SAP error message CRM_ORGMAN232 indicates that there is an issue with the service key for a specific Sales and Distribution (SD) division in the SAP Customer Relationship Management (CRM) system. This error typically arises when the system is unable to find a defined service key for the specified SD division.
  Cause:
  
  Missing Service Key: The primary cause of this error is that the service key for the specified SD division is not defined in the system.
  Configuration Issues: There may be configuration issues in the CRM system that prevent the proper mapping of the SD division to a service key.
  Data Inconsistency: There could be inconsistencies in the data between the CRM and the SD module, leading to the inability to retrieve the service key.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Define the Service Key:
  
  Go to the transaction code SPRO (SAP Project Reference Object).
  Navigate to CRM > Master Data > Service Management > Define Service Keys.
  Check if the service key for the specified SD division is defined. If not, create a new service key and assign it to the relevant SD division.
  
  
  
  Check Configuration:
  
  Ensure that the configuration settings for the integration between CRM and SD are correctly set up.
  Verify that the SD division is correctly mapped to the service key in the system.
  
  
  
  Data Consistency Check:
  
  Run consistency checks to ensure that there are no discrepancies between the CRM and SD data.
  Use transaction codes like SE16 or SE11 to check the relevant tables for any missing or inconsistent entries.
  
  
  
  Transport Requests:
  
  If changes were made in a development environment, ensure that the transport requests are properly moved to the production environment.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM and SD integration for any specific instructions or known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO, SE16, and SE11 for configuration and data checks.
  SAP Notes: Check for any SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Integration Settings: Review the integration settings between CRM and SD to ensure that all necessary configurations are in place.
  
  By following these steps, you should be able to resolve the CRM_ORGMAN232 error and ensure that the service key for the specified SD division is properly defined and configured.