How To Fix CRM_ORGMAN233 - SD division &1 not allowed because division is not active in Service

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORGMAN - Message Class for Organizational Data Set

• Message number: 233

• Message text: SD division &1 not allowed because division is not active in Service

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORGMAN233 - SD division &1 not allowed because division is not active in Service ?

  The SAP error message CRM_ORGMAN233 indicates that a specific Sales and Distribution (SD) division is not active in the Service module of SAP CRM (Customer Relationship Management). This error typically arises when there is an attempt to use a division in a transaction or process that is not configured to be active for service-related activities.
  Cause:
  
  Inactive Division: The division specified in the error message is not activated for service processes in the SAP system.
  Configuration Issues: The configuration settings in the SAP system may not have the division set up correctly for service-related transactions.
  Master Data Issues: The master data for the division may not be properly maintained, leading to it being considered inactive.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Division Activation:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to Customer Relationship Management > Master Data > Organizational Management > Define Divisions.
  Check if the division in question is listed and ensure that it is marked as active for service.
  
  
  
  Activate Division for Service:
  
  If the division is not active, you may need to activate it. This can typically be done in the same configuration area where you checked the division status.
  Ensure that the division is assigned to the relevant service organization.
  
  
  
  Review Master Data:
  
  Check the master data for the relevant business partners, products, or services to ensure that they are correctly assigned to the active division.
  Use transaction codes like BP (Business Partner) to review and maintain the necessary data.
  
  
  
  Consult Documentation:
  
  Review any relevant SAP documentation or notes that may provide additional context or specific steps for your version of SAP.
  
  
  
  Testing:
  
  After making the necessary changes, test the transaction again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for configuration, BP for business partner maintenance, and CRM_ORDER for CRM order management.
  SAP Notes: Check the SAP Support Portal for any notes related to this error message, as there may be specific patches or updates that address known issues.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to make changes to the configuration and master data.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or functional team for further investigation.