How To Fix CRM_ORGMAN038 - Enter an organizational unit (Sales)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORGMAN - Message Class for Organizational Data Set

• Message number: 038

• Message text: Enter an organizational unit (Sales)

What causes this issue?

The system could not determine an organizational unit (sales) for this
transaction.

System Response

The system cannot derive further organizational data (for example, sales
organization) from the transaction. Therefore processes, dependent on
organizational data (for example, partner processing, pricing), cannot
be executed.

How to fix this error?

You have the following options:
For manual processing:
Maintain organizational data by manually entering the required sales
organizational unit. The system can then determine other organizational
units, attributes, as well as further sales data.
For automatic determination of organizational data:
Organizational data is often derived from the master data of the main
business partner. Check the master data of the main business partner: Is
the address data complete?
Check the organizational model:
Have sales organizations been defined?
Have distribution channels and divisions been assigned as attributes to
the required organizational units (for example, sales organizations)?
Have attributes been defined for organizational units that are used in
determination rules?
Has the organizational unit that should appear in the transaction, been
released for the "Sales" scenario?
Check the organizational data profile in Customizing for <LS>Service</>.
Choose <LS>Master Data -> Organizational Management -> Organizational
Data Determination -> Change Rules and Profiles -> Assign Organizational
Data Profile to Transaction Type / Assign Organizational Data Profile to
Item Category</>.
Has the correct organizational data profile been assigned to the
transaction type?
Has the correct determination rule been assigned to the organizational
data profile?
The assigned organizational data profile must be defined for the "Sales"
scenario.
Check the determination rule: Are the search criteria, defined in the
determination rule container (for example, region) available in the main
partner's transaction or master data for reference?
Change the Customizing of <LS>Organizational Management</> as required.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORGMAN038 - Enter an organizational unit (Sales) ?

  The SAP error message CRM_ORGMAN038 typically indicates that the system requires an organizational unit to be specified in the context of a sales-related transaction or process. This error often arises in the SAP Customer Relationship Management (CRM) module when trying to perform actions that require a sales organization, distribution channel, or division to be defined.
  Cause:
  
  Missing Organizational Unit: The most common cause is that the user has not entered a required organizational unit (like Sales Organization, Distribution Channel, or Division) in the relevant fields.
  Configuration Issues: There may be issues with the configuration of organizational units in the system, such as missing or incorrectly set up sales organizations.
  Authorization Issues: The user may not have the necessary authorizations to view or select the organizational units.
  Data Inconsistencies: There may be inconsistencies in the master data that prevent the system from recognizing the organizational units.
  
  Solution:
  
  Enter Organizational Unit: Ensure that you enter the required organizational unit in the relevant field. This could be the Sales Organization, Distribution Channel, or Division, depending on the context of the transaction.
  Check Configuration: Verify that the organizational units are correctly configured in the system. This can be done by checking the settings in the SAP Customizing Implementation Guide (IMG) under:
  
  Sales and Distribution > Master Data > Sales Organization > Define Sales Organizations
  
  
  Review Authorizations: Check if the user has the necessary authorizations to access and select the organizational units. This can be done by consulting with your SAP security team.
  Data Consistency Check: Run consistency checks on the master data to ensure that all required organizational units are correctly set up and linked.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance related to the transaction you are trying to perform.
  
  Related Information:
  
  Transaction Codes: Depending on the context, you may be using transaction codes like CRM_ORDER, CRM_SALES_ORDER, or others related to sales processes.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Training: Ensure that users are trained on how to properly enter organizational units in the system to avoid this error in the future.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.