How To Fix CRM_ORGMAN039 - Enter an organizational unit (Service)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORGMAN - Message Class for Organizational Data Set

• Message number: 039

• Message text: Enter an organizational unit (Service)

The system could not determine an organizational unit (service) for this
transaction.

System Response

The system cannot derive further organizational data (for example,
service organization) from the transaction. Therefore processes,
dependent on organizational data cannot be executed.

How to fix this error?

You have the following options:
For manual processing:
Maintain organizational data by manually entering the required service
organizational unit. The system can then determine the other
organizational units as well as further service data.
For automatic determination of organizational data:
Organizational data is often derived from the master data of the main
business partner. Check the master data of the main business partner:
Is the address data complete?
Check the organizational model:
Have service organizations been defined?
Have the attributes been defined for the organizational units that are
used in the determination rules?
Has the organizational unit that should appear in the transaction, been
released for the "Service" scenario?
Check the organizational data profile in Customizing for <LS>Service</>.
Choose <LS>Master Data -> Organizational Management -> Organizational
Data Determination -> Change Rules and Profile -> Assign Organizational
Data Profile to Transaction Type / Assign Organizational Data Profile
Item Category</>:
Has the correct organizational data profile been assigned to the
transaction type?
Has the correct determination rule been assigned to the organizational
data profile?
The assigned organizational data profile must be defined for the
"Service" scenario.
Check the determination rule: Are the search criteria, defined in the
determination rule container (for example, region) available in the main
partner's transaction or master data for reference?
Change the Customizing of <LS>Organizational Management</> as required.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORGMAN039 - Enter an organizational unit (Service) ?

  The SAP error message CRM_ORGMAN039 typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to perform an action that requires the specification of an organizational unit, but none has been provided. This error is specifically related to the service organization structure within SAP CRM.
  Cause:
  The error message indicates that the system expects an organizational unit to be specified, but it has not been entered. This can happen in various scenarios, such as:
  
  Missing Organizational Unit: The user did not select or enter an organizational unit when creating or modifying a service-related document (e.g., service order, service request).
  Configuration Issues: The organizational structure may not be properly configured in the system, leading to the inability to select an appropriate unit.
  Authorization Issues: The user may not have the necessary authorizations to view or select organizational units.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Enter an Organizational Unit:
  
  When prompted by the error message, ensure that you enter a valid organizational unit in the relevant field. This could be a service organization, service team, or any other relevant unit depending on the context.
  
  
  
  Check Configuration:
  
  Verify that the organizational structure is correctly configured in the SAP system. This includes checking the settings for service organizations in the customizing settings (transaction code SPRO).
  Navigate to SAP Customizing Implementation Guide > Customer Relationship Management > Service > Basic Functions > Organizational Management to review and adjust the settings.
  
  
  
  Review User Authorizations:
  
  Ensure that the user has the necessary authorizations to access and select organizational units. This may involve checking roles and profiles assigned to the user in transaction code PFCG.
  
  
  
  Consult Documentation:
  
  If the issue persists, refer to SAP documentation or help resources for further guidance on organizational management in CRM.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with SAP support for assistance.
  
  
  
  Related Information:
  
  Organizational Management in SAP CRM: Understanding how organizational units are structured and managed within SAP CRM can help prevent similar issues in the future.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for service orders and CRMD_ORDERADM_H for order administration.
  SAP Notes: Check for any SAP Notes related to this error message for potential patches or updates that may address the issue.
  
  By following these steps, you should be able to resolve the CRM_ORGMAN039 error and successfully enter the required organizational unit.