How To Fix CRM_ORGMAN028 - Distribution chain &1/&2 not permitted.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORGMAN - Message Class for Organizational Data Set

• Message number: 028

• Message text: Distribution chain &1/&2 not permitted.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORGMAN028 - Distribution chain &1/&2 not permitted. ?

  The SAP error message CRM_ORGMAN028 indicates that a specific distribution chain (composed of a sales organization and distribution channel) is not permitted for the operation you are trying to perform in the SAP CRM system. This error typically arises in scenarios involving sales order processing, customer master data, or when trying to assign a distribution chain to a product or customer.
  Cause:
  
  Configuration Issues: The distribution chain you are trying to use may not be configured correctly in the system. This could be due to missing entries in the relevant customizing tables.
  Master Data Settings: The customer or product master data may not be set up to allow the specified distribution chain.
  Authorization Issues: The user may not have the necessary authorizations to access or use the specified distribution chain.
  Inactive Distribution Chain: The distribution chain may be inactive or not assigned to the relevant organizational units.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (SPRO) and navigate to the relevant settings for Sales and Distribution (SD) or Customer Relationship Management (CRM).
  Ensure that the distribution chain is correctly defined and active. Check the settings under:
  
  Sales and Distribution > Master Data > Customer > Define Customer Account Groups
  Sales and Distribution > Master Data > Material > Define Material Types
  Sales and Distribution > Sales > Sales Organizations > Assign Distribution Channels to Sales Organizations
  
  
  
  
  
  Review Master Data:
  
  Check the customer master data to ensure that the distribution chain is assigned correctly. You can do this by using transaction codes like XD03 (Display Customer) or VD03 (Display Customer - Sales Area).
  For products, use transaction code MM03 to check if the material is assigned to the correct distribution chain.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the distribution chain. This can be checked with the help of your SAP security team.
  
  
  
  Activate Distribution Chain:
  
  If the distribution chain is inactive, you may need to activate it in the system. This can usually be done in the same customizing area where you define distribution chains.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help notes related to CRM and distribution chains for any additional insights or specific configurations that may be required.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO, XD03, MM03, VD03, and others that may help in checking configurations and master data.
  SAP Notes: Search for SAP Notes related to CRM_ORGMAN028 for any specific patches or updates that may address this issue.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement the necessary solutions to resolve it.