How To Fix CRM_ORGMAN027 - Service technician group &1 is not available

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORGMAN - Message Class for Organizational Data Set

• Message number: 027

• Message text: Service technician group &1 is not available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORGMAN027 - Service technician group &1 is not available ?

  The SAP error message CRM_ORGMAN027 indicates that the specified service technician group (in this case, represented by &1) is not available. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to assign a service technician group to a service order, activity, or similar object.
  Causes:
  
  Inactive Technician Group: The service technician group may be inactive or not properly configured in the system.
  Incorrect Group Assignment: The group may not be assigned to the relevant organizational unit or may not be valid for the specific transaction.
  Missing Master Data: The technician group may not exist in the system or may not have been created correctly.
  Authorization Issues: The user may not have the necessary authorizations to access or assign the specified technician group.
  Configuration Issues: There may be configuration issues in the CRM system that prevent the technician group from being recognized.
  
  Solutions:
  
  
  Check Technician Group Status:
  
  Go to the relevant transaction (e.g., CRMD_ORDER for service orders) and verify if the technician group exists and is active.
  Use transaction PPOME or PPOC to check the organizational structure and ensure the group is correctly assigned.
  
  
  
  Verify Master Data:
  
  Ensure that the service technician group is created in the system. You can check this in the relevant master data transaction (e.g., CRMD_ORDER or CRMD_ORDERADM_H).
  If the group does not exist, create it using the appropriate transaction.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access and assign the technician group. This may involve checking user roles and profiles.
  
  
  
  Review Configuration:
  
  Check the configuration settings in the CRM system related to service management and technician groups. This may involve consulting with a functional consultant or system administrator.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the error message for any specific guidance or patches that may address the issue.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, PPOME, and PPOC for managing organizational structures and service orders.
  SAP Notes: Search for SAP Notes related to CRM and service technician groups for any known issues or updates.
  User Roles: Review user roles and authorizations in transaction SU01 or PFCG to ensure proper access rights.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.