How To Fix CRM_ORDPRP_I031 - Product &1 does not have a description in logon language &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDPRP_I - Messages for PRP

• Message number: 031

• Message text: Product &1 does not have a description in logon language &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDPRP_I031 - Product &1 does not have a description in logon language &2 ?

  The SAP error message CRM_ORDPRP_I031 indicates that a product (identified by &1) does not have a description in the specified logon language (identified by &2). This error typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to display or process an order that includes a product without a corresponding description in the user's logon language.
  Cause:
  
  Missing Product Description: The primary cause of this error is that the product in question does not have a description maintained in the language that the user is logged in with. This can happen if the product was created or updated without providing translations for all relevant languages.
  Language Settings: The logon language of the user may not match the languages for which product descriptions are available.
  Data Inconsistency: There may be inconsistencies in the master data where the product descriptions are not uniformly maintained across different languages.
  
  Solution:
  
  
  Maintain Product Descriptions:
  
  Go to the product master data in SAP (transaction code MM02 for material master or CRMD_ORDER for CRM orders).
  Check the product details and ensure that a description is maintained for the relevant logon language.
  If the description is missing, add it in the appropriate language.
  
  
  
  Check Language Settings:
  
  Verify the logon language of the user. If necessary, change the logon language to one for which the product has a description.
  You can change the logon language by logging out and selecting a different language on the SAP logon screen.
  
  
  
  Use Transaction Codes:
  
  Use transaction codes like SE11 to check the database table for product descriptions and ensure that the data is correctly maintained.
  You can also use SE78 to check for language-specific settings.
  
  
  
  Data Consistency Checks:
  
  Run consistency checks on the product master data to identify any discrepancies or missing translations.
  You may need to involve your SAP Basis or technical team if there are systemic issues with data maintenance.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files for additional guidance on maintaining product descriptions and translations.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as MM02, CRMD_ORDER, and SE11 for managing product data.
  Language Settings: Understand how to manage user profiles and language settings in SAP.
  Master Data Management: Ensure that your organization has a robust process for maintaining master data, including translations for product descriptions.
  
  By following these steps, you should be able to resolve the error and ensure that product descriptions are available in the required languages.