How To Fix CRM_ORDERADM_I012 - Recursion occured in item hierarchy. &1 <-> &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDERADM_I - Output Class Admin Item

• Message number: 012

• Message text: Recursion occured in item hierarchy. &1 <-> &2

What causes this issue?

While structuring the lower-level items, the system has discovered that
the sub-item &V1& is already an entered higher-level item for the item
&V2&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the entries for the higher/lower-level items.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDERADM_I012 - Recursion occured in item hierarchy. &1 <-> &2 ?

  The SAP error message CRM_ORDERADM_I012 with the description "Recursion occurred in item hierarchy. &1 <-> &2" typically indicates that there is a recursive relationship in the item hierarchy of a CRM order. This means that an item is referencing itself, either directly or indirectly, which creates a loop that the system cannot resolve.
  Cause:
  
  Incorrect Item Hierarchy Configuration: The most common cause of this error is an incorrect configuration of the item hierarchy where an item is set as a parent of itself or there is a circular reference between items.
  Data Integrity Issues: There may be issues with the data integrity in the order items, such as incorrect parent-child relationships.
  Custom Logic: If there are custom enhancements or logic implemented in the system, they might inadvertently create recursive relationships.
  
  Solution:
  
  
  Check Item Hierarchy: Review the item hierarchy for the order in question. Ensure that no item is set as its own parent and that there are no circular references.
  
  You can do this by navigating to the order in the CRM system and checking the item details.
  
  
  
  Correct Relationships: If you find any incorrect relationships, correct them by adjusting the parent-child relationships in the item hierarchy.
  
  
  Data Consistency Check: Run a data consistency check to identify and resolve any inconsistencies in the order data.
  
  
  Debugging Custom Code: If there are custom enhancements, debug the code to ensure that it is not creating recursive relationships inadvertently.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to this error message for any specific guidance or patches that may address the issue.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRM_ORDER or CRM_ORDERADM_I to view and manage orders and their item hierarchies.
  SAP Notes: Check for any relevant SAP Notes that might provide additional insights or solutions related to this error.
  Testing: After making changes, test the order processing to ensure that the error does not reoccur.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_ORDERADM_I012 error in your SAP system.