How To Fix CRM_ORDER_WORKPLACE009 - You have no existing worklist for the opportunities


SAP Error Message - Details

  • Message type: E = Error

  • Message class: CRM_ORDER_WORKPLACE - Output Class for Application Workplace

  • Message number: 009

  • Message text: You have no existing worklist for the opportunities

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  • Self-Explanatory Message

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    To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

  • What is the cause and solution for SAP error message CRM_ORDER_WORKPLACE009 - You have no existing worklist for the opportunities ?

    The SAP error message "CRM_ORDER_WORKPLACE009: You have no existing worklist for the opportunities" typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to access a worklist for opportunities, but there are no opportunities available in the worklist for the user to view.

    Cause:

    1. No Opportunities Assigned: The user may not have any opportunities assigned to them, or there may be no opportunities that meet the criteria for the worklist.
    2. Authorization Issues: The user may not have the necessary authorizations to view the opportunities in the worklist.
    3. Filters Applied: The worklist may have filters applied that exclude all available opportunities.
    4. Data Synchronization Issues: There may be issues with data synchronization between the CRM system and the underlying database, leading to missing opportunities.
    5. Configuration Issues: The worklist may not be properly configured to display opportunities.

    Solution:

    1. Check Opportunity Assignment: Verify that there are opportunities assigned to the user. This can be done by checking the opportunity records in the system.
    2. Review Authorizations: Ensure that the user has the necessary authorizations to view opportunities. This may involve checking user roles and permissions in the SAP system.
    3. Clear Filters: If filters are applied to the worklist, try clearing them or adjusting them to ensure that opportunities are displayed.
    4. Data Refresh: If there are data synchronization issues, consider refreshing the data or checking for any background jobs that may need to be run to update the worklist.
    5. Configuration Check: Review the configuration settings for the worklist to ensure that it is set up correctly to display opportunities. This may involve consulting with a system administrator or SAP consultant.
    6. Consult Documentation: Refer to SAP documentation or help resources for specific guidance on configuring and troubleshooting worklists in CRM.

    Related Information:

    • Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in managing opportunities, such as CRMD_ORDER for managing orders and opportunities.
    • SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
    • User Training: Ensure that users are trained on how to use the CRM worklist functionality effectively, including how to manage filters and understand their role assignments.

    If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.

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