How To Fix CRM_ORDER_SURVEY202 - Unidentifiable error after calling an external program

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_SURVEY - CRM Order: Survey Tool

• Message number: 202

• Message text: Unidentifiable error after calling an external program

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_SURVEY202 - Unidentifiable error after calling an external program ?

  The SAP error message CRM_ORDER_SURVEY202, which indicates an "Unidentifiable error after calling an external program," typically arises in the context of SAP CRM when there is an issue with the integration between SAP and an external system or program. This error can occur during the execution of a survey or feedback process that involves external applications.
  Possible Causes:
  
  External Program Issues: The external program being called may not be functioning correctly, leading to unexpected results or errors.
  Configuration Errors: There may be misconfigurations in the integration settings between SAP and the external program.
  Data Issues: The data being passed to the external program may be incomplete, incorrect, or not in the expected format.
  Network Issues: Connectivity problems between the SAP system and the external program can lead to communication failures.
  Authorization Issues: The user or system may lack the necessary permissions to execute the external program.
  
  Solutions:
  
  Check External Program: Verify that the external program is running correctly and is accessible. Check logs for any errors that may provide more context.
  Review Configuration: Ensure that the integration settings in SAP are correctly configured. This includes checking RFC destinations, communication settings, and any relevant parameters.
  Validate Data: Inspect the data being sent to the external program for completeness and correctness. Ensure that it meets the expected format and requirements.
  Network Connectivity: Test the network connection between SAP and the external program. Ensure that firewalls or other security settings are not blocking communication.
  Authorization Checks: Confirm that the user or system has the necessary authorizations to call the external program. Review roles and permissions as needed.
  Debugging: If possible, enable debugging or logging in both SAP and the external program to capture more detailed error information.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Use transaction codes like SLG1 (Application Log) to check for logs related to the error, which may provide more insights.
  Community Forums: Consider searching or posting in SAP community forums or discussion groups for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to engage SAP support or your technical team for further investigation.