How To Fix CRM_ORDER_SURVEY201 - Incorrect parameterization of survey handler

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_SURVEY - CRM Order: Survey Tool

• Message number: 201

• Message text: Incorrect parameterization of survey handler

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_SURVEY201 - Incorrect parameterization of survey handler ?

  The SAP error message CRM_ORDER_SURVEY201: Incorrect parameterization of survey handler typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the configuration or setup of the survey handler in the system. This error can arise during the execution of surveys linked to CRM orders or transactions.
  Causes:
  
  Incorrect Configuration: The survey handler may not be properly configured in the system. This could include missing or incorrect settings in the survey definition or survey handler parameters.
  Missing Survey: The survey that is being referenced may not exist or may not be active in the system.
  Authorization Issues: The user may not have the necessary authorizations to access or execute the survey.
  Data Inconsistencies: There may be inconsistencies in the data related to the survey or the CRM order that is triggering the survey.
  System Bugs: Occasionally, this error can be caused by bugs in the SAP system or specific patches that have not been applied.
  
  Solutions:
  
  
  Check Survey Configuration:
  
  Go to the survey configuration in the SAP CRM system and ensure that all parameters are correctly set up.
  Verify that the survey handler is correctly linked to the relevant CRM order type.
  
  
  
  Verify Survey Existence:
  
  Ensure that the survey you are trying to execute exists in the system and is active.
  Check if the survey is assigned to the correct business context.
  
  
  
  Review Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to access and execute the survey.
  
  
  
  Data Consistency Check:
  
  Review the data associated with the CRM order and the survey to ensure there are no inconsistencies or missing information.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error message. Applying the latest patches may resolve underlying issues.
  
  
  
  Debugging:
  
  If you have access to development tools, consider debugging the survey handler to identify the exact point of failure and the parameters being passed.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including transaction codes, user roles, and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and CRMD_ORDERADM_I for managing CRM orders and surveys.
  Documentation: Review SAP documentation related to CRM surveys and survey handlers for best practices and configuration guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the CRM_ORDER_SURVEY201 error effectively.