How To Fix CRM_ORDER_MISC030 - Mutual changing of business documents: Inconsistent Customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_MISC - Cross-Object Messages

• Message number: 030

• Message text: Mutual changing of business documents: Inconsistent Customizing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_MISC030 - Mutual changing of business documents: Inconsistent Customizing ?

  The SAP error message CRM_ORDER_MISC030, which states "Mutual changing of business documents: Inconsistent Customizing," typically occurs in the context of SAP Customer Relationship Management (CRM) when there are inconsistencies in the customizing settings related to business documents. This error can arise during operations such as creating, changing, or processing business documents (like sales orders, service orders, etc.) that are interrelated.
  Causes:
  
  
  Inconsistent Customizing Settings: The error often indicates that the customizing settings for the business documents involved are not aligned. This could be due to:
  
  Missing or incorrect configuration in the CRM system.
  Changes made to the customizing settings that have not been properly reflected across all related documents.
  Inconsistencies between the CRM and the backend ERP system.
  
  
  
  Document Relationships: If there are dependencies or relationships between different business documents (e.g., a sales order linked to a service order), any inconsistency in their configurations can trigger this error.
  
  
  Transport Issues: If customizing settings were transported from one system to another (e.g., from development to production) and not all related settings were included, this could lead to inconsistencies.
  
  
  Solutions:
  
  
  Check Customizing Settings: Review the customizing settings for the business documents involved. Ensure that all relevant settings are consistent and correctly configured. This may involve:
  
  Accessing the SPRO transaction to check the relevant customizing paths.
  Verifying that all necessary settings for document types, item categories, and status profiles are correctly defined.
  
  
  
  Synchronize Configurations: If there are discrepancies between the CRM and the backend ERP system, ensure that both systems are synchronized. This may involve:
  
  Running consistency checks or reports to identify discrepancies.
  Making necessary adjustments in the customizing settings.
  
  
  
  Review Document Relationships: Analyze the relationships between the business documents involved. Ensure that the configurations for linked documents are consistent and compatible.
  
  
  Transport Management: If the issue arose after a transport, check the transport logs to ensure that all necessary objects were included in the transport request. If not, you may need to transport the missing objects.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates that resolve known issues related to this error message.
  
  
  Debugging: If the issue persists, consider debugging the process to identify the exact point of failure. This may require technical expertise in ABAP or CRM configuration.
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM configuration and customizing to understand the specific settings related to business documents.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  SAP Support: If the issue cannot be resolved internally, consider reaching out to SAP Support for assistance.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the CRM_ORDER_MISC030 error in your SAP system.