How To Fix CRM_ORDER_MISC029 - Document change based on older version is not accepted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_MISC - Cross-Object Messages

• Message number: 029

• Message text: Document change based on older version is not accepted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_MISC029 - Document change based on older version is not accepted ?

  The SAP error message CRM_ORDER_MISC029, which states "Document change based on older version is not accepted," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an attempt to modify a document (such as a sales order, service order, etc.) that is based on an outdated version of that document. This can happen in scenarios where multiple users are working on the same document or when there are changes made to the document that have not been saved or synchronized properly.
  Cause:
  
  Version Conflict: The document you are trying to change is based on an older version that has been updated by another user or process.
  Concurrency Issues: Multiple users may be trying to edit the same document simultaneously, leading to conflicts.
  Incomplete Updates: The document may not have been saved properly after previous changes, leading to an outdated version being used for further modifications.
  
  Solution:
  
  Refresh the Document: Before making changes, refresh the document to ensure you are working with the latest version. This can often be done by reloading the document in the SAP GUI or CRM interface.
  Check for Updates: If you are aware that other users are working on the same document, check for any updates or changes made by them. You may need to coordinate with them to avoid conflicts.
  Reopen the Document: Close the document and reopen it to ensure you are working with the most current version.
  Save Changes: If you have made changes to the document, ensure that you save them before attempting to make further modifications.
  Error Handling: If the error persists, consider checking the system logs or contacting your SAP support team for further assistance. They may need to investigate the issue in more detail.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  User Documentation: Review the user documentation for CRM to understand how document versioning works and best practices for avoiding conflicts.
  Training: Consider training sessions for users on how to manage document changes effectively in a collaborative environment to minimize the occurrence of such errors.
  
  By following these steps, you should be able to resolve the CRM_ORDER_MISC029 error and continue working with your documents in SAP CRM.