How To Fix CRM_ORDER_MISC023 - Error in KMS &1 when registering key &2 / &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_MISC - Cross-Object Messages

• Message number: 023

• Message text: Error in KMS &1 when registering key &2 / &3

What causes this issue?

In Keymapping Service '&V1&', the specified key could not be
registered. The parameter '&V2&' contains the value of the local key for
registration, and the parameter '&V3&' contains the GUID for
registration.
Key for KMS objects:
"ADDRESS" ,,addresses

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_MISC023 - Error in KMS &1 when registering key &2 / &3 ?

  The SAP error message CRM_ORDER_MISC023 typically indicates an issue related to the Key Management System (KMS) when trying to register a key in the CRM system. This error can occur in various scenarios, particularly when dealing with key management for products or services in SAP CRM.
  Cause:
  The error message "Error in KMS &1 when registering key &2 / &3" suggests that there is a problem with the Key Management System (KMS) during the registration of a specific key. The placeholders &1, &2, and &3 usually represent specific details about the error, such as:
  
  &1: The specific KMS system or component that encountered the error.
  &2: The key that is being registered.
  &3: Additional information or context related to the key.
  
  Common causes for this error may include:
  
  Configuration Issues: The KMS may not be properly configured in the SAP system.
  Authorization Problems: The user may not have the necessary permissions to register keys in the KMS.
  Data Integrity Issues: There may be inconsistencies or missing data related to the key being registered.
  System Errors: There could be underlying system errors or issues with the KMS itself.
  
  Solution:
  To resolve the CRM_ORDER_MISC023 error, you can follow these steps:
  
  
  Check KMS Configuration:
  
  Ensure that the KMS is correctly configured in your SAP system. This includes checking the settings in transaction codes related to KMS configuration.
  
  
  
  Review User Authorizations:
  
  Verify that the user attempting to register the key has the necessary authorizations. You can check this in transaction SU53 or by reviewing the user's role assignments.
  
  
  
  Validate Key Data:
  
  Check the key data being registered for any inconsistencies or missing information. Ensure that all required fields are filled out correctly.
  
  
  
  Consult Logs:
  
  Look at the application logs (transaction SLG1) for more detailed error messages that may provide additional context about the issue.
  
  
  
  Check for System Issues:
  
  If the problem persists, check for any known issues with the KMS or related components in the SAP Notes or support portal. There may be patches or updates available that address the issue.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue with the above steps, consider reaching out to SAP support for further assistance. Provide them with the full error message and any relevant details.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes that may address this specific error or provide guidance on KMS configuration.
  Documentation: Review the SAP documentation related to KMS and key registration processes for additional insights.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.