How To Fix CRM_ORDER_DEDUP204 - Lead &1 determined as prime lead

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_DEDUP - Deduplication Messages

• Message number: 204

• Message text: Lead &1 determined as prime lead

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_DEDUP204 - Lead &1 determined as prime lead ?

  The SAP error message CRM_ORDER_DEDUP204, which states "Lead &1 determined as prime lead," typically occurs in the context of lead management within the SAP Customer Relationship Management (CRM) system. This message indicates that the system has identified a specific lead as the primary or "prime" lead among potentially duplicate leads.
  Cause:
  The error is usually triggered when the system's deduplication logic identifies multiple leads that may represent the same opportunity or customer. The system then designates one of these leads as the prime lead, which is the lead that will be used for further processing. The message itself is not necessarily an error but rather an informational message indicating that deduplication has taken place.
  Solution:
  
  
  Review Duplicate Leads: Check the leads in the system to understand why multiple leads were created. This may involve looking at the lead details, such as customer information, creation dates, and any other relevant attributes.
  
  
  Merge Leads: If you find that the leads are indeed duplicates, consider merging them into the prime lead. SAP CRM provides functionality to merge leads, which can help maintain data integrity and avoid confusion.
  
  
  Update Processes: Review your lead creation processes to minimize the chances of duplicate leads being created in the future. This may involve implementing stricter validation rules or enhancing user training.
  
  
  Check Custom Logic: If your organization has implemented custom deduplication logic or enhancements, ensure that they are functioning correctly and not causing unintended behavior.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to lead management and deduplication for any specific guidelines or best practices.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific message or provide additional context.
  Transaction Codes: Familiarize yourself with transaction codes related to lead management, such as CRM_LEAD, to better navigate and manage leads in the system.
  User Training: Ensure that users involved in lead creation and management are trained on how to avoid creating duplicates and how to handle them when they occur.
  
  If the message is causing issues in your workflow or if you need further assistance, consider reaching out to your SAP support team or consulting with an SAP expert.