How To Fix CRM_ORDER_CUST_MD027 - Item category group &2 is not defined in Customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST_MD - Customizing Order (General)

• Message number: 027

• Message text: Item category group &2 is not defined in Customizing

What causes this issue?

The item category group &V2& is not yet defined in Customizing.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Define the required item category group in Customizing for Customer
Relationship Management under Transactions -> Basic Settings -> Define
Item Category Group.
To make the settings from here, choose Customizing from the function bar
in the Performance Assistant.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST_MD027 - Item category group &2 is not defined in Customizing ?

  The SAP error message CRM_ORDER_CUST_MD027 indicates that the item category group specified in the system is not defined in the Customizing settings. This error typically occurs when you are trying to create or process a sales order, service order, or any other document that requires item category determination based on the item category group.
  Cause:
  
  Missing Configuration: The item category group specified in the document does not exist in the Customizing settings. This could be due to a missing entry in the relevant configuration tables.
  Incorrect Item Category Group: The item category group might have been incorrectly entered or might not be relevant for the type of document you are processing.
  Transport Issues: If the configuration was recently transported from another system, it might not have been transported correctly, leading to missing definitions.
  
  Solution:
  
  
  Check Item Category Group:
  
  Go to the transaction code SPRO to access the SAP Customizing Implementation Guide.
  Navigate to Sales and Distribution (or the relevant module) > Basic Functions > Item Category Determination > Define Item Category Groups.
  Verify if the item category group in question is defined. If it is not, you will need to create it.
  
  
  
  Create or Modify Item Category Group:
  
  If the item category group is missing, you can create it by following the steps in the Customizing menu.
  Ensure that the item category group is correctly linked to the relevant item categories.
  
  
  
  Check Related Customizing Settings:
  
  Ensure that the item category determination logic is correctly set up. This includes checking the configuration for item categories and their assignment to item category groups.
  Review the settings for the relevant sales document types or service order types to ensure they are correctly configured to use the item category group.
  
  
  
  Transport Issues:
  
  If the configuration was recently transported, check the transport logs to ensure that all necessary objects were included in the transport request.
  If necessary, re-transport the missing configurations.
  
  
  
  Testing:
  
  After making the necessary changes, test the creation of the document again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SPRO - Customizing Implementation Guide
  OVAH - Define Item Categories
  OVAL - Define Item Category Groups
  
  
  Documentation: Refer to SAP Help documentation for detailed guidance on item category determination and configuration.
  Support: If the issue persists after checking the configurations, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  By following these steps, you should be able to resolve the CRM_ORDER_CUST_MD027 error and ensure that the item category group is properly defined in your SAP system.