How To Fix CRM_ORDER_CUST052 - Item category group & still being used in item category determination

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 052

• Message text: Item category group & still being used in item category determination

What causes this issue?

The item category group cannot be deleted, as it is still being used in
the item category determination.

How to fix this error?

Delete all entries for the item category group in the item category
determination.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST052 - Item category group & still being used in item category determination ?

  The SAP error message CRM_ORDER_CUST052 indicates that there is an issue with the item category group being used in item category determination for a sales order or a related document in the SAP CRM system. This error typically arises when the system is unable to find a valid item category for the specified item category group, or when the item category group is still being referenced in the configuration despite being marked for deletion.
  Cause:
  
  Item Category Group Configuration: The item category group may not be properly configured in the system. This could be due to missing or incorrect settings in the item category determination process.
  Deletion Flag: The item category group may have been marked for deletion, but it is still being referenced in the item category determination.
  Missing Item Categories: There may be no valid item categories assigned to the item category group in the configuration.
  Customizing Settings: The customizing settings for item category determination may not be correctly set up, leading to the inability to determine the appropriate item category.
  
  Solution:
  
  
  Check Item Category Group Configuration:
  
  Go to the transaction code SPRO and navigate to the relevant customizing settings for item category determination.
  Ensure that the item category group is correctly defined and that it has valid item categories assigned to it.
  
  
  
  Review Deletion Flags:
  
  Check if the item category group has been marked for deletion. If it has, and it is still being used, you may need to remove the deletion flag or update the references in the configuration.
  
  
  
  Assign Item Categories:
  
  Ensure that the item category group has valid item categories assigned to it. You can do this by checking the item category determination settings in the customizing.
  
  
  
  Test Item Category Determination:
  
  Use the transaction code CRMD_ORDER to create a test order and see if the error persists. This can help you identify if the issue is resolved.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to item category determination for any specific guidance or updates that may apply to your version of SAP.
  
  
  
  Check for Custom Code:
  
  If there are any custom developments or enhancements in your system that might affect item category determination, review those as well.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SPRO (Customizing)
  CRMD_ORDER (Order Management)
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  Item Category Determination: Familiarize yourself with the concept of item category determination in SAP CRM, including how item category groups and item categories are linked.
  
  By following these steps, you should be able to identify the root cause of the CRM_ORDER_CUST052 error and implement the necessary changes to resolve it.