How To Fix CRM_ORDER_CUST049 - Item category & still being used in item category determination

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 049

• Message text: Item category & still being used in item category determination

What causes this issue?

The item category cannot be deleted, as it is still entered in the item
category determination.

How to fix this error?

First, delete all entries of the item category in the item category
determination.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST049 - Item category & still being used in item category determination ?

  The SAP error message CRM_ORDER_CUST049 indicates that an item category is still being used in item category determination, which typically means that the system is trying to process an item category that is either not properly configured or is still linked to existing documents or processes.
  Cause:
  
  Item Category Configuration: The item category may not be correctly configured in the system. This could be due to missing settings or incorrect assignment in the item category determination process.
  Active Documents: The item category might still be in use by existing sales orders, quotations, or other documents, preventing it from being deleted or modified.
  Dependencies: There may be dependencies or links to other configurations (like pricing procedures, item category groups, etc.) that are causing the item category to remain active.
  Custom Logic: If there are custom enhancements or user exits that affect item category determination, they might be causing the system to reference an item category that should not be used.
  
  Solution:
  
  
  Check Item Category Configuration:
  
  Go to the configuration settings for item categories in the SAP system (Transaction code: SPRO).
  Navigate to the relevant path for item category determination and ensure that the item category is correctly defined and assigned.
  
  
  
  Review Active Documents:
  
  Check if there are any active documents (sales orders, quotations, etc.) that are using the item category in question. You can use transaction codes like VA03 (Display Sales Order) to find any active documents.
  If there are active documents, you may need to complete or delete them before you can modify the item category.
  
  
  
  Check Dependencies:
  
  Review any dependencies related to the item category, such as item category groups, pricing procedures, and other related configurations.
  Ensure that all related settings are consistent and correctly configured.
  
  
  
  Custom Logic Review:
  
  If there are custom enhancements or user exits, review the code to ensure that they are not inadvertently referencing the item category that is causing the error.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to item category determination for any specific guidance or known issues.
  
  
  
  Testing:
  
  After making changes, test the item category determination process to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SPRO for configuration settings.
  VA03 for displaying sales orders.
  CRMD_ORDER for accessing CRM order management.
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to item category determination.
  
  
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.