How To Fix CRM_ORDER_CUST031 - Item usage &2 is not defined in Customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 031

• Message text: Item usage &2 is not defined in Customizing

What causes this issue?

The item usage &SYST-MSGV2& you wish to read is missing in table
&SYST-MSGV1&.

System Response

The system terminates further processing.

How to fix this error?

Check your Customizing and, if necessary, contact the person responsible
for Customizing and complete the missing entry.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST031 - Item usage &2 is not defined in Customizing ?

  The SAP error message CRM_ORDER_CUST031 indicates that there is an issue with the item usage in the context of a CRM order. Specifically, it means that the item usage specified (denoted by &2 in the error message) is not defined in the Customizing settings of the SAP system.
  Cause:
  
  Undefined Item Usage: The item usage specified in the order is not defined in the system's Customizing settings. This could happen if the item usage was deleted or never configured.
  Incorrect Configuration: There may be a mismatch between the item usage defined in the order and what is available in the system.
  Transport Issues: If the configuration was recently transported from another system, it may not have been transported correctly or completely.
  
  Solution:
  
  
  Check Customizing Settings:
  
  Go to the Customizing transaction (SPRO).
  Navigate to the relevant area for CRM order management.
  Check the settings for item usage to ensure that the specified item usage is defined.
  If it is not defined, you will need to create a new entry for that item usage.
  
  
  
  Define Item Usage:
  
  If the item usage is missing, you can define it by following the path in SPRO:
  
  CRM ? Order Management ? Define Item Usage.
  
  
  Create a new entry for the item usage that is causing the error.
  
  
  
  Review Order Configuration:
  
  Check the order type and item category configuration to ensure that they are correctly set up to use the specified item usage.
  
  
  
  Transport Requests:
  
  If the issue arose after a transport, check the transport logs to ensure that all necessary configurations were included and correctly imported.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to CRM order management for any additional guidance on item usage.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SPRO for Customizing, CRMD_ORDER for order management, and SE11 for data dictionary checks.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  Testing: After making changes, test the order creation process to ensure that the error is resolved.
  
  By following these steps, you should be able to resolve the CRM_ORDER_CUST031 error and ensure that the item usage is properly defined in your SAP system.