How To Fix CRM_ORDER_CUST012 - Enter a business transaction type

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 012

• Message text: Enter a business transaction type

What causes this issue?

You have not entered a
<DS:GLOS.BFED2D30B988D311AE690060B03C9BBE>transaction type</>.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Enter a transaction type in the <LS>transaction type</> field.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST012 - Enter a business transaction type ?

  The SAP error message CRM_ORDER_CUST012, which states "Enter a business transaction type," typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to create or modify a business transaction (such as a sales order, service order, etc.) without specifying a required business transaction type.
  Cause:
  
  Missing Business Transaction Type: The most common cause of this error is that the user has not entered a business transaction type in the relevant field. This field is essential for the system to understand the nature of the transaction being processed.
  Configuration Issues: There may be issues with the configuration of business transaction types in the system. If the transaction type is not defined or is incorrectly set up, it can lead to this error.
  User Role/Authorization: The user may not have the necessary authorizations to access or create transactions of a certain type, leading to the system prompting for a business transaction type.
  
  Solution:
  
  
  Enter a Business Transaction Type: 
  
  When you encounter this error, check the screen where you are entering the transaction. Look for a field labeled "Business Transaction Type" or similar and ensure that you select or enter a valid transaction type.
  
  
  
  Check Configuration:
  
  If you are a system administrator or have access to configuration settings, verify that the business transaction types are correctly defined in the system. This can typically be done in the customizing settings (transaction code SPRO) under the CRM module.
  Navigate to: CRM > Master Data > Business Transactions > Define Business Transaction Types and ensure that the necessary transaction types are set up correctly.
  
  
  
  User Authorization:
  
  Ensure that the user has the appropriate roles and authorizations to create or modify the specific type of transaction. This may involve checking the user's role assignments and authorization objects.
  
  
  
  Consult Documentation:
  
  If the issue persists, consult the SAP documentation or help resources for more detailed information on the specific business transaction types relevant to your organization.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in managing business transactions, such as CRM_ORDER, CRM_ORDER_MAINTAIN, etc.
  SAP Notes: Check for any SAP Notes related to CRM_ORDER_CUST012 for known issues or patches that may address this error.
  Training and Documentation: Ensure that users are trained on the importance of entering a business transaction type and how to do so correctly.
  
  By following these steps, you should be able to resolve the CRM_ORDER_CUST012 error and successfully process your business transactions in SAP CRM.