How To Fix CRM_ORDER_CUST010 - The business transaction category cannot be assigned

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 010

• Message text: The business transaction category cannot be assigned

What causes this issue?

The business transaction category newly assigned to the business
transaction cannot be combined with the business transaction category
already assigned to the business transaction, or is not supported at
this level.

System Response

The system rejects the entry.

How to fix this error?

Enter an allowed business transaction category.
The allowed combinations are defined in the system table
CRMC_BUS_SUBOB_C.
&SYS_ADMIN&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST010 - The business transaction category cannot be assigned ?

  The SAP error message CRM_ORDER_CUST010 indicates that there is an issue with the assignment of a business transaction category in the context of a CRM order. This error typically arises when the system cannot find a valid assignment for the business transaction category you are trying to use, which can prevent the creation or processing of CRM orders.
  Causes:
  
  Missing Configuration: The business transaction category may not be properly configured in the system. This can happen if the necessary settings in the customizing (SPRO) are not completed.
  Incorrect Assignment: The business transaction category may not be assigned to the relevant order type or may not be compatible with the current context.
  Authorization Issues: The user may not have the necessary authorizations to access or use the specified business transaction category.
  Data Inconsistencies: There may be inconsistencies in the master data or transaction data that lead to this error.
  
  Solutions:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (SPRO).
  Navigate to Customer Relationship Management > Order Management > Basic Settings > Define Business Transaction Categories.
  Ensure that the business transaction category you are trying to use is defined and properly assigned to the relevant order types.
  
  
  
  Review Order Type Settings:
  
  Check the settings for the order type you are using to ensure that it is correctly linked to the business transaction category.
  Ensure that the order type is active and properly configured.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to create or modify orders with the specified business transaction category.
  Check the user roles and profiles in transaction SU01 or PFCG.
  
  
  
  Data Consistency:
  
  Review the master data related to the business transaction category and ensure that there are no inconsistencies.
  Check for any missing or incorrect entries in the relevant tables.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM order management for any specific guidance or known issues related to this error.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the transaction to identify the exact point of failure and gather more information about the error.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER to manage CRM orders and SPRO for configuration.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Community Forums: SAP Community and other forums can be helpful for finding similar issues faced by other users and their solutions.
  
  By following these steps, you should be able to identify the cause of the CRM_ORDER_CUST010 error and implement a solution to resolve it.