How To Fix CRM_ORDER_CUST013 - Enter a business transaction category

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 013

• Message text: Enter a business transaction category

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST013 - Enter a business transaction category ?

  The SAP error message CRM_ORDER_CUST013 indicates that a business transaction category must be entered when creating or processing a business transaction in the SAP CRM system. This error typically occurs when the system expects a specific categorization for the transaction but none has been provided.
  Cause:
  
  Missing Business Transaction Category: The most common cause of this error is that the user has not entered a business transaction category in the relevant field.
  Configuration Issues: There may be configuration settings in the CRM system that require a business transaction category to be defined for certain transaction types.
  User Role/Authorization: The user may not have the necessary authorizations to access or select a business transaction category.
  
  Solution:
  
  
  Enter a Business Transaction Category: 
  
  When prompted with the error, check the input fields and ensure that you have selected or entered a valid business transaction category.
  If you are unsure of which category to use, consult with your system administrator or refer to the documentation for the specific transaction you are trying to process.
  
  
  
  Check Configuration Settings:
  
  If you have the necessary access, navigate to the configuration settings in the SAP CRM system to ensure that the business transaction categories are properly defined and assigned to the relevant transaction types.
  You can check the configuration in the following path: 
  
  SPRO > SAP Customizing Implementation Guide > Customer Relationship Management > Master Data > Business Transaction > Define Business Transaction Categories.
  
  
  
  
  
  User Authorization:
  
  Ensure that your user role has the necessary permissions to access and select business transaction categories. If not, contact your system administrator to review and adjust your user role.
  
  
  
  Consult Documentation: 
  
  Review any relevant SAP documentation or user manuals that pertain to the specific transaction you are working with to understand the required fields and their significance.
  
  
  
  Related Information:
  
  Business Transaction Categories: These are used in SAP CRM to classify different types of transactions (e.g., sales orders, service requests, etc.) and can affect how the system processes and reports on these transactions.
  Transaction Types: Different transaction types may have different requirements for business transaction categories, so it’s important to understand the context of the transaction you are working with.
  SAP Notes: Check for any SAP Notes related to this error message for additional troubleshooting steps or patches that may address the issue.
  
  If the problem persists after following these steps, it may be beneficial to reach out to SAP support or your internal IT team for further assistance.