How To Fix CRM_ORDER029 - Program error; an empty GUID was transferred

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER - Document Processing for Messages (General)

• Message number: 029

• Message text: Program error; an empty GUID was transferred

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER029 - Program error; an empty GUID was transferred ?

  The SAP error message CRM_ORDER029 indicates that there is a program error due to an empty GUID (Globally Unique Identifier) being transferred in a CRM (Customer Relationship Management) context. This typically occurs when the system expects a valid GUID for an object (like a business transaction, order, or customer) but receives an empty or null value instead.
  Causes:
  
  Missing Data: The GUID that should identify a specific object (like a sales order or service request) is not being populated correctly in the program or transaction.
  Incorrect Configuration: There may be issues with the configuration of the CRM system or the specific transaction being executed.
  Custom Code Issues: If there are custom developments or enhancements in the system, they might not be handling GUIDs correctly.
  Data Transfer Issues: If data is being transferred from another system (like an ERP system), there may be issues in the data mapping or transfer process that result in empty GUIDs.
  
  Solutions:
  
  Check Input Data: Ensure that the input data being processed contains valid GUIDs. If you are manually entering data, double-check for any missing fields.
  Debugging: If you have access to the ABAP debugger, you can trace the program execution to identify where the empty GUID is being generated or passed.
  Review Custom Code: If there are custom developments, review the code to ensure that GUIDs are being generated and passed correctly.
  Check Configuration: Review the configuration settings in the CRM system to ensure that all necessary settings are correctly defined.
  Data Transfer Validation: If data is being transferred from another system, validate the data mapping and ensure that GUIDs are being populated correctly during the transfer.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error or provide patches or updates.
  
  Related Information:
  
  Transaction Codes: You may want to check the transaction codes related to the CRM order processing (like CRM_ORDER or CRM_ORDER_MAINTAIN) to see if there are any specific settings or logs that can provide more context.
  SAP Community: Engaging with the SAP Community forums can provide insights from other users who may have encountered similar issues.
  SAP Support: If the issue persists and you have a support contract, consider reaching out to SAP Support for assistance.
  
  By following these steps, you should be able to identify the root cause of the CRM_ORDER029 error and implement a solution to resolve it.