How To Fix CRM_ORDER028 - Transaction is confirmed as completed and cannot be changed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER - Document Processing for Messages (General)

• Message number: 028

• Message text: Transaction is confirmed as completed and cannot be changed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER028 - Transaction is confirmed as completed and cannot be changed ?

  The SAP error message CRM_ORDER028 indicates that a transaction (such as a sales order, service order, or any other CRM-related document) has been confirmed as completed, and therefore, it cannot be changed. This typically occurs in scenarios where the order has reached a final status, such as being fully processed, invoiced, or delivered.
  Causes:
  
  Final Status: The order has been set to a status that indicates it is completed (e.g., "Completed," "Closed," or "Invoiced").
  Business Logic: Certain business processes in SAP CRM are designed to prevent changes to completed transactions to maintain data integrity and avoid inconsistencies.
  Workflow Completion: The order may have gone through a workflow that has finalized it, making it immutable.
  Customizations: Custom business rules or enhancements may have been implemented that restrict changes to certain statuses.
  
  Solutions:
  
  Check Order Status: Review the status of the order to confirm if it is indeed marked as completed. You can do this by navigating to the order in the CRM system and checking its status.
  Reopen the Order: If your business process allows it, you may be able to change the status of the order back to a modifiable state (e.g., "Open" or "In Process"). This typically requires specific authorizations and may involve using a transaction code or a specific function in the CRM system.
  Consult with Business Process Owner: If you are unsure about the implications of changing the order status, consult with the relevant business process owner or team to understand the impact of reopening the order.
  Create a New Order: If the order cannot be modified and you need to make changes, consider creating a new order that reflects the necessary changes instead of modifying the completed one.
  Review Customizations: If there are customizations in place that prevent changes, work with your SAP development team to understand the logic and see if adjustments can be made.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for order management in SAP CRM, such as CRMD_ORDER for order management.
  Authorization: Ensure you have the necessary authorizations to view and modify order statuses.
  Documentation: Refer to SAP documentation or your organization's internal documentation for specific guidelines on handling completed orders.
  Support: If the issue persists or if you need further assistance, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  By following these steps, you should be able to address the CRM_ORDER028 error effectively.