How To Fix CRM_ORDER006 - Document/business transaction item reference is incorrect

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER - Document Processing for Messages (General)

• Message number: 006

• Message text: Document/business transaction item reference is incorrect

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER006 - Document/business transaction item reference is incorrect ?

  The SAP error message CRM_ORDER006, which states "Document/business transaction item reference is incorrect," typically occurs in the context of CRM (Customer Relationship Management) transactions when there is an issue with the reference to a document or business transaction item. This error can arise in various scenarios, such as when creating or processing orders, service requests, or other CRM-related documents.
  Causes:
  
  Invalid Reference: The reference to a document or business transaction item may not exist or may have been deleted.
  Incorrect Item Number: The item number referenced in the transaction may be incorrect or not match the expected format.
  Data Inconsistency: There may be inconsistencies in the data between different documents or transactions.
  Authorization Issues: The user may not have the necessary permissions to access the referenced document or item.
  Configuration Issues: There may be configuration settings in the CRM system that are not set up correctly, leading to reference errors.
  
  Solutions:
  
  Check Document References: Verify that the document or business transaction item you are referencing actually exists in the system. You can do this by checking the relevant transaction codes or using the search functionality in the CRM module.
  Validate Item Numbers: Ensure that the item numbers you are using are correct and correspond to valid entries in the system.
  Review Data Consistency: Check for any inconsistencies in the data related to the documents or items. This may involve looking at related documents or transactions to ensure they are properly linked.
  User Authorizations: Confirm that the user has the necessary authorizations to access the referenced document or item. If not, you may need to adjust the user's roles or permissions.
  Consult Configuration Settings: Review the configuration settings in the CRM system to ensure that they are set up correctly. This may involve checking the customizing settings for document types, item categories, and other related configurations.
  Error Logs: Check the system logs for any additional error messages or warnings that may provide more context about the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_ORDERADM_I, or others that may be used to manage orders and transactions in the CRM system.
  SAP Notes: Search for SAP Notes related to CRM_ORDER006 in the SAP Support Portal. There may be specific notes that address known issues or provide additional troubleshooting steps.
  Documentation: Review SAP documentation or help files related to CRM order management for more detailed information on handling documents and transactions.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant who can provide more in-depth analysis and assistance.