How To Fix CRM_MKTVL038 - Error in customer-specific selection check

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTVL - Value Splitting Messages Marketing Planner

• Message number: 038

• Message text: Error in customer-specific selection check

What causes this issue?

The Business Add-In (BADI) for checking selections has found an error
but not specified what it is.

System Response

You receive an error message.

How to fix this error?

Speak to the BADI developer. An error message should be written into the
log.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTVL038 - Error in customer-specific selection check ?

  The SAP error message CRM_MKTVL038 indicates that there is an issue with a customer-specific selection check in the CRM system. This error typically arises when the system encounters a problem while trying to validate or process a selection that is defined by the user or a specific customization.
  Causes:
  
  Custom Logic Issues: The error may be caused by custom code or enhancements that are not functioning correctly. This could be due to incorrect logic or conditions in the custom selection checks.
  Data Inconsistencies: There may be inconsistencies or missing data in the customer master records or related objects that the selection check is trying to validate.
  Configuration Errors: Incorrect configuration settings in the CRM system can lead to this error, especially if the selection criteria are not properly defined.
  Authorization Issues: Sometimes, the error can occur if the user does not have the necessary authorizations to access certain data or perform specific actions.
  
  Solutions:
  
  Check Custom Code: Review any custom code or enhancements related to the selection check. Ensure that the logic is correct and that all necessary conditions are being met.
  Data Validation: Verify the data in the customer master records and related objects. Ensure that all required fields are populated and that there are no inconsistencies.
  Review Configuration: Check the configuration settings in the CRM system related to the selection criteria. Make sure that they are set up correctly and align with the business requirements.
  Authorization Check: Ensure that the user encountering the error has the necessary authorizations to perform the action. This may involve checking roles and permissions in the system.
  Debugging: If the issue persists, consider using the debugging tools in SAP to trace the execution of the selection check and identify where the error is occurring.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide guidance on troubleshooting.
  Documentation: Review the documentation for the CRM module you are working with to understand the expected behavior of selection checks and any related configuration settings.
  Community Forums: Engage with SAP community forums or support channels where other users may have encountered similar issues and can provide insights or solutions.
  
  If the problem continues after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance, providing them with detailed information about the error and the context in which it occurs.