How To Fix CRM_MKTVL020 - Product &1 is logically deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTVL - Value Splitting Messages Marketing Planner

• Message number: 020

• Message text: Product &1 is logically deleted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTVL020 - Product &1 is logically deleted ?

  The SAP error message CRM_MKTVL020 indicates that a product (identified by &1) is logically deleted in the system. This means that the product is no longer active or available for transactions, but its data still exists in the database for historical purposes.
  Cause:
  
  Logical Deletion: The product has been marked as logically deleted in the system. This can happen due to various reasons, such as:
  
  The product was intentionally deactivated by a user or through a business process.
  The product was part of a mass deletion process.
  The product was removed due to changes in business requirements or product lifecycle management.
  
  
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Product Status:
  
  Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check the status of the product in the CRM system.
  Verify if the product is indeed marked as logically deleted.
  
  
  
  Reactivate the Product:
  
  If the product needs to be reactivated, you can do this through the appropriate transaction or program. This typically involves changing the status of the product back to active.
  You may need to consult with your SAP administrator or the team responsible for product management to perform this action.
  
  
  
  Review Business Processes:
  
  Understand why the product was logically deleted. If it was part of a business process, ensure that reactivating it aligns with current business needs.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific instructions on handling logically deleted products in your version of SAP CRM.
  
  
  
  Check for Dependencies:
  
  Ensure that there are no dependencies or related objects that might be affected by reactivating the product.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may help in managing products in SAP CRM.
  SAP Notes: Check for any SAP Notes related to this error message for additional guidance or patches that may address the issue.
  User Roles and Permissions: Ensure that you have the necessary permissions to view and modify product statuses in the system.
  
  If you are unable to resolve the issue on your own, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.