How To Fix CRM_MKTTGGRP_EXP820 - Product ID &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 820

• Message text: Product ID &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTGGRP_EXP820 - Product ID &1 does not exist ?

  The SAP error message CRM_MKTTGGRP_EXP820 indicates that the system is unable to find a product with the specified Product ID (&1). This error typically occurs in the context of marketing or sales processes within the SAP Customer Relationship Management (CRM) module.
  Cause:
  
  Non-Existent Product ID: The most common cause is that the Product ID you are trying to use does not exist in the system. This could be due to a typo or because the product has not been created yet.
  Product Deactivation: The product may exist but could be inactive or deactivated in the system.
  Authorization Issues: The user may not have the necessary authorizations to view or access the product.
  Data Synchronization Issues: If the product data is supposed to be synchronized from another system (like SAP ERP), there may be issues with the data transfer.
  
  Solution:
  
  Verify Product ID: Check the Product ID for any typographical errors. Ensure that you are using the correct ID.
  Check Product Existence: Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to search for the product in the CRM system. You can also check in the product master data using transaction MM03 (for material) or BP (for business partner).
  Activate Product: If the product exists but is inactive, you may need to activate it. This can usually be done in the product master data.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the product data. This may involve checking roles and permissions in the SAP system.
  Data Synchronization: If the product is supposed to be synchronized from another system, check the integration settings and logs for any errors that may have occurred during the data transfer.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, MM03, BP, and others that may help in managing product data.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide additional context or solutions.
  Documentation: Review SAP documentation related to product management in CRM for best practices and troubleshooting steps.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.