How To Fix CRM_MKTTGGRP_EXP806 - &1 business partners in target group &2 not contacted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 806

• Message text: &1 business partners in target group &2 not contacted

<ZH>&CAUSE&</>
Some business partners cannot be contacted because of the communication
strategy you are using.
Some of the business partners either have no corresponding address data,
or the data for the channel (for example, e-mail or telephone) is not
maintained in the business partner data. The business partners may be
sorted by lock indicators (central lock/ contact lock (contact
forbidden)/archiving indicator/already deleted /communication data
unusable (do not use), or communication data not released).
These business partners and business partner IDs are stored as warning
messages in the <DS:TRAN.SLG1>application log</>.
<ZH>Note: </>The amount of business partners that could not be contacted
always refers to the job currently running. When restarting a
transaction, only the business partners still to be contacted are
considered.
If the business partners should be contacted using the
'business-partner-driven' communication, in other words, using the
default communication method entered for the business partner, you must
note that only the following channels are supported:
Telephone
Internet mail (SMTP)
Letter
Telefax
SMS/pager services
File export
If you have selected <LS>Open Channel</> as the
<DS:SIMG.CRM_MKTPL_CHANNELI>communication medium</>, the business
partner can only be sent to this channel if the BAdI <LS>CRM_MKT_EXP_CAM
P_DAT</> has been implemented with status "active" and this BAdI has
been successfully instantiated. If this is not the case, this will be
documented in the <DS:TRAN.SLG1>application log</>, which may also
contain other hints as to the source of the errors.
If the address is a rented address, the maximum number of permitted uses
may have already been reached.
The exact status of the outbound business partner contact can be
determined in transaction CRMD_EMAIL_LIST along with the marketing
project.

How to fix this error?

Complete or change the entries for:
The communication medium (IMG activity <ZH>Define Communication Medium
</>)
The address data of the business partner in the business partner
maintenance (check lock indicators)
Start another campaign execution with these business partners (new
marketing project with new target group required).

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTGGRP_EXP806 - &1 business partners in target group &2 not contacted ?

  The SAP error message CRM_MKTTGGRP_EXP806 indicates that there are business partners in a target group that have not been contacted. This error typically arises in the context of marketing campaigns or target group management within SAP Customer Relationship Management (CRM).
  Cause:
  
  Uncontacted Business Partners: The primary cause of this error is that there are business partners associated with a specific target group that have not been contacted as part of a marketing campaign or activity.
  Campaign Configuration Issues: There may be issues with the configuration of the marketing campaign, such as incorrect settings or missing parameters that prevent the system from recognizing that these business partners should be contacted.
  Data Issues: There could be data inconsistencies or missing information related to the business partners or the target group.
  Execution Status: The marketing campaign may not have been executed properly, or the execution status may not have been updated correctly.
  
  Solution:
  
  Review Target Group: Check the target group configuration to ensure that all business partners are correctly included and that their statuses are up to date.
  Contact Status Update: Ensure that the contact status of the business partners is updated. You may need to manually contact these business partners or run a campaign that includes them.
  Campaign Execution: Verify that the marketing campaign has been executed correctly. If necessary, re-execute the campaign to ensure that all business partners are contacted.
  Check Logs and Reports: Review any logs or reports related to the marketing campaign to identify any issues or errors that may have occurred during execution.
  Data Consistency: Ensure that the data related to business partners and target groups is consistent and complete. This may involve checking for missing or incorrect data entries.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling this error message.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM, such as CRMD_ORDER for managing marketing campaigns and BP for business partner management.
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may resolve the issue.
  User Roles and Authorizations: Ensure that the user executing the campaign has the necessary roles and authorizations to contact business partners.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in SAP CRM for further assistance.