How To Fix CRM_MKTTGGRP_EXP711 - Error while calling Business Add-In

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 711

• Message text: Error while calling Business Add-In

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTGGRP_EXP711 - Error while calling Business Add-In ?

  The SAP error message CRM_MKTTGGRP_EXP711 typically indicates an issue related to the Business Add-In (BAdI) implementation in the SAP Customer Relationship Management (CRM) module. This error occurs when there is a problem while calling a specific BAdI related to marketing groups or campaigns.
  Cause:
  
  Implementation Issues: The BAdI may not be implemented correctly, or the implementation may be missing.
  Incorrect Configuration: There could be configuration issues in the CRM system that affect the execution of the BAdI.
  Data Issues: The data being processed may not meet the expected criteria, leading to errors during execution.
  Authorization Issues: The user executing the transaction may not have the necessary authorizations to access the BAdI or the related data.
  System Bugs: There may be bugs in the SAP system or the specific version you are using.
  
  Solution:
  
  
  Check BAdI Implementation:
  
  Go to transaction SE19 (BAdI Implementation) and check if the BAdI related to CRM_MKTTGGRP_EXP711 is implemented.
  If it is not implemented, you may need to implement it or activate the standard implementation.
  
  
  
  Review Configuration:
  
  Check the configuration settings related to marketing groups and campaigns in the CRM system.
  Ensure that all necessary settings are correctly configured.
  
  
  
  Data Validation:
  
  Validate the data being processed to ensure it meets the expected criteria.
  Check for any inconsistencies or missing data that could lead to the error.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to execute the BAdI and access the required data.
  You can use transaction SU53 to check for authorization issues after the error occurs.
  
  
  
  Debugging:
  
  If you have access to the development environment, you can debug the BAdI implementation to identify the exact point of failure.
  Use transaction SE80 or SE37 to analyze the BAdI code.
  
  
  
  SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error.
  Apply any recommended patches or updates if applicable.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  BAdI Documentation: Review the documentation for the specific BAdI to understand its purpose and expected behavior.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE19, SE80, SE37, and SU53 for debugging and implementation checks.
  Community Forums: Check SAP Community forums or other online resources for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and resolve the CRM_MKTTGGRP_EXP711 error effectively.