How To Fix CRM_MKTTGGRP_EXP614 - Usage category & does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 614

• Message text: Usage category & does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTGGRP_EXP614 - Usage category & does not exist ?

  The SAP error message "CRM_MKTTGGRP_EXP614 Usage category & does not exist" typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue related to marketing groups or usage categories that are not properly defined or configured in the system.
  Cause:
  
  Missing Configuration: The usage category that is being referenced in the system does not exist in the configuration settings. This could be due to a missing entry in the relevant customizing tables.
  Data Inconsistency: There may be inconsistencies in the data, such as a reference to a usage category that has been deleted or not properly set up.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access certain usage categories, leading to this error.
  Transport Issues: If the system has recently undergone a transport of changes, it is possible that the usage category was not included in the transport request.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the customizing settings in SAP (Transaction SPRO).
  Navigate to the relevant area for marketing groups and usage categories.
  Ensure that the usage category in question is defined and active.
  
  
  
  Create or Modify Usage Category:
  
  If the usage category does not exist, you may need to create it.
  If it exists but is not configured correctly, modify it to ensure it meets the necessary requirements.
  
  
  
  Data Consistency Check:
  
  Run consistency checks to identify any inconsistencies in the data that may be causing the error.
  Use transaction codes like SE11 (Data Dictionary) to check the relevant tables for any missing entries.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the usage category.
  Check the user roles and profiles to confirm that they include access to the relevant marketing functions.
  
  
  
  Transport Management:
  
  If the issue arose after a transport, check the transport logs to ensure that all necessary objects were included.
  If needed, re-transport the missing objects or manually create the usage category in the target system.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for relevant notes in the SAP Support Portal.
  Documentation: Review the SAP Help documentation for CRM marketing to understand how usage categories are defined and used.
  Community Forums: Engage with SAP community forums or user groups to see if others have encountered and resolved similar issues.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP Basis or functional team for further investigation.