How To Fix CRM_MKTTGGRP_EXP503 - To maintain a usage category, enter a new line

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 503

• Message text: To maintain a usage category, enter a new line

What causes this issue?

The target group selected is not assigned to a usage category.

How to fix this error?

To assign the target group to a usage category, choose <LS>Insert new
line</>.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTGGRP_EXP503 - To maintain a usage category, enter a new line ?

  The SAP error message CRM_MKTTGGRP_EXP503 typically occurs in the context of maintaining marketing groups or usage categories in the SAP Customer Relationship Management (CRM) module. This error indicates that the system requires a new line to be entered for a usage category, which is necessary for the proper configuration of marketing groups.
  Cause:
  The error is usually triggered when:
  
  You are trying to maintain or edit a marketing group or usage category without providing the necessary details in the required format.
  The system expects a new entry (line) to be created for a usage category, but it is not being provided.
  There may be missing mandatory fields or incorrect data entries in the existing lines.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Required Fields: Ensure that all mandatory fields for the usage category are filled out correctly. Look for any fields that are marked as required.
  
  
  Add a New Line: 
  
  Navigate to the section where you are maintaining the usage category.
  Look for an option to add a new line (usually a button or a menu option).
  Enter the necessary details for the new usage category in the new line.
  
  
  
  Review Existing Entries: If you have existing entries, review them to ensure they are complete and correctly formatted. Sometimes, errors in existing lines can prevent new entries from being added.
  
  
  Consult Documentation: If you are unsure about the required fields or the format, refer to the SAP documentation or help files related to marketing groups and usage categories.
  
  
  Check Authorizations: Ensure that you have the necessary authorizations to make changes to marketing groups or usage categories. Lack of proper permissions can sometimes lead to errors.
  
  
  System Configuration: If the issue persists, it may be necessary to check the system configuration or consult with your SAP Basis or technical team to ensure that there are no underlying issues with the system setup.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing marketing documents or CRMD_MKTG for marketing management.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  User Forums: Consider visiting SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem continues after following these steps, it may be beneficial to reach out to your SAP support team for further assistance.