How To Fix CRM_MKTTGGRP_EXP502 - Use the input help to enter a valid value

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 502

• Message text: Use the input help to enter a valid value

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Use input help (F4) to display the values that may be entered in this
field.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTGGRP_EXP502 - Use the input help to enter a valid value ?

  The SAP error message CRM_MKTTGGRP_EXP502 typically indicates that there is an issue with the input value provided for a field in the SAP CRM system, particularly in the context of marketing groups or similar functionalities. The message suggests that the value entered is not valid, and it prompts the user to use the input help (F4 help) to select a valid value.
  Cause:
  
  Invalid Input: The value entered in the field does not match any of the valid entries defined in the system. This could be due to a typo, incorrect format, or using a value that is not allowed.
  Missing Master Data: The required master data (e.g., marketing groups, customer groups) may not be set up in the system, leading to the inability to find a valid entry.
  Authorization Issues: The user may not have the necessary authorizations to view or select certain values.
  Configuration Issues: There may be configuration settings in the CRM system that restrict the available options for the field.
  
  Solution:
  
  Use Input Help: Click on the input help (F4) for the field in question to see a list of valid entries. This will help you select a valid value.
  Check Master Data: Ensure that the relevant master data is created and active in the system. If necessary, create or update the required entries.
  Verify Input Format: Make sure that the value you are entering adheres to the expected format (e.g., correct data type, length).
  Check Authorizations: Ensure that you have the necessary authorizations to access the values you are trying to enter. If not, contact your system administrator.
  Consult Documentation: Review any relevant documentation or configuration settings related to the field to understand any restrictions or requirements.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like BP (Business Partner) or CRMD_ORDER (CRM Order Management) to check or create relevant master data.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting the SAP Community for further assistance.
  
  By following these steps, you should be able to resolve the error and successfully enter a valid value in the field.