How To Fix CRM_MKTTGGRP_EXP313 - Job scheduling terminated by user

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 313

• Message text: Job scheduling terminated by user

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTGGRP_EXP313 - Job scheduling terminated by user ?

  The SAP error message "CRM_MKTTGGRP_EXP313 Job scheduling terminated by user" typically indicates that a background job related to marketing groups or campaigns in the SAP Customer Relationship Management (CRM) module was manually terminated by a user. This can happen for various reasons, such as the job taking too long to execute, resource constraints, or user intervention.
  Causes:
  
  Manual Termination: The job was explicitly stopped by a user through the SAP GUI or transaction codes like SM37 (Job Monitoring).
  Long Execution Time: The job may have been running for an extended period, leading the user to terminate it.
  Resource Constraints: The system may have been under heavy load, causing delays in job execution.
  Errors in Job Logic: There may be issues in the job's logic or configuration that caused it to hang or take longer than expected.
  
  Solutions:
  
  Check Job Status: Use transaction code SM37 to check the status of the job. Look for any error messages or logs that can provide more context on why the job was terminated.
  Review Job Logs: Analyze the job logs for any warnings or errors that occurred before the job was terminated. This can help identify if there were specific issues that caused the job to hang.
  Optimize Job Performance: If the job is taking too long, consider optimizing the underlying processes or data being processed. This may involve:
  
  Reducing the volume of data being processed in a single job run.
  Scheduling the job during off-peak hours to reduce resource contention.
  
  
  Re-run the Job: If the job was terminated unintentionally, you can re-schedule it. Ensure that any underlying issues are addressed before doing so.
  User Training: If users are frequently terminating jobs, consider providing training on how to monitor job performance and when it is appropriate to terminate a job.
  System Monitoring: Implement monitoring tools to keep track of system performance and job execution times, which can help in identifying bottlenecks.
  
  Related Information:
  
  Transaction Codes: 
  
  SM37: Job Monitoring
  SM21: System Log
  ST22: Dump Analysis
  
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues with the job or provide guidance on best practices for job scheduling in CRM.
  Documentation: Review SAP documentation related to CRM marketing groups and job scheduling for best practices and troubleshooting tips.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis team or SAP support for further assistance.