How To Fix CRM_MKTTGGRP_EXP110 - Business partner ID: &1 not contacted via desired communication channel

CRM_MKTTGGRP_EXP110 - Overview

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 110

• Message text: Business partner ID: &1 not contacted via desired communication channel

What causes this issue?

The standard communication type entered for the business partner or
his/her contact person (as defined via the contact person relationship)
is not yet implemented within CRM, for which reason the business
partner cannot be contacted in this way.

System Response

The system determines the next valid method by which the business
partner may be contacted (as determined in the IMG activity <ZH>Define
Communication Medium</>).

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CRM_MKTTGGRP_EXP110 - Details

• The SAP error message CRM_MKTTGGRP_EXP110 indicates that a business partner (BP) with the specified ID has not been contacted through the desired communication channel. This error typically arises in the context of marketing campaigns or activities where specific communication channels (like email, phone, etc.) are expected to be used to reach out to the business partner.
  
  Cause:
  
  Missing Communication Channel: The business partner may not have the desired communication channel set up in their master data. For example, if the campaign is intended to reach out via email, the BP may not have an email address recorded.
  Inactive Communication Channel: The communication channel may be inactive or not properly configured in the system.
  Campaign Settings: The campaign settings may specify a communication channel that is not applicable to the business partner.
  Data Inconsistencies: There may be inconsistencies or missing data in the business partner's profile that prevent the system from recognizing the desired communication channel.
  
  
  Solution:
  
  
  Check