How To Fix CRM_MKTTGGRP_EXP110 - Business partner ID: &1 not contacted via desired communication channel

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 110

• Message text: Business partner ID: &1 not contacted via desired communication channel

What causes this issue?

The standard communication type entered for the business partner or
his/her contact person (as defined via the contact person relationship)
is not yet implemented within CRM, for which reason the business
partner cannot be contacted in this way.

System Response

The system determines the next valid method by which the business
partner may be contacted (as determined in the IMG activity <ZH>Define
Communication Medium</>).

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTGGRP_EXP110 - Business partner ID: &1 not contacted via desired communication channel ?

  The SAP error message CRM_MKTTGGRP_EXP110 indicates that a business partner (BP) with the specified ID has not been contacted through the desired communication channel. This error typically arises in the context of marketing campaigns or activities where specific communication channels (like email, phone, etc.) are expected to be used to reach out to the business partner.
  Cause:
  
  Missing Communication Channel: The business partner may not have the desired communication channel set up in their master data. For example, if the campaign is intended to reach out via email, the BP may not have an email address recorded.
  Inactive Communication Channel: The communication channel may be inactive or not properly configured in the system.
  Campaign Settings: The campaign settings may specify a communication channel that is not applicable to the business partner.
  Data Inconsistencies: There may be inconsistencies or missing data in the business partner's profile that prevent the system from recognizing the desired communication channel.
  
  Solution:
  
  
  Check Business Partner Data: 
  
  Go to the business partner master data and verify that the desired communication channel (e.g., email, phone) is correctly maintained.
  Ensure that the communication channel is active and valid.
  
  
  
  Update Communication Channel:
  
  If the desired communication channel is missing, add it to the business partner's profile.
  If the channel is inactive, activate it or correct any configuration issues.
  
  
  
  Review Campaign Settings:
  
  Check the campaign settings to ensure that the correct communication channel is specified.
  Make sure that the campaign is designed to use the channels that are available for the business partners involved.
  
  
  
  Data Consistency Check:
  
  Run any necessary data consistency checks to ensure that the business partner data is complete and accurate.
  Correct any discrepancies found during the checks.
  
  
  
  Testing:
  
  After making the necessary changes, test the campaign or activity again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like BP (Business Partner) to view and edit business partner data, or CRMD_ORDER to manage marketing campaigns.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to this error message.
  Documentation: Refer to SAP documentation for detailed information on managing business partner data and configuring marketing campaigns.
  
  By following these steps, you should be able to resolve the error and ensure that the business partner is contacted through the desired communication channel.