How To Fix CRM_MKTTGGRP_EXP021 - Target group is already selected for exclusion

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 021

• Message text: Target group is already selected for exclusion

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTGGRP_EXP021 - Target group is already selected for exclusion ?

  The SAP error message CRM_MKTTGGRP_EXP021 indicates that a target group you are trying to work with has already been selected for exclusion in a marketing campaign or activity. This typically occurs in the context of SAP Customer Relationship Management (CRM) when managing target groups for marketing purposes.
  Cause:
  The error arises when:
  
  You attempt to include a target group that has already been marked for exclusion in a marketing campaign.
  The target group is already part of another campaign or activity that has set it for exclusion.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Target Group Status:
  
  Navigate to the target group in question and check its status. Ensure that it is not marked for exclusion in any active campaigns.
  
  
  
  Review Campaign Settings:
  
  Look into the marketing campaign or activity settings to see if the target group is listed under exclusions. If it is, you may need to remove it from the exclusion list.
  
  
  
  Modify Target Group:
  
  If the target group is indeed required for your current campaign, consider creating a new target group that does not have the exclusion status.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific instructions on managing target groups and exclusions.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide further assistance.
  
  
  
  Related Information:
  
  Target Groups in SAP CRM: Target groups are used in marketing to segment customers for campaigns. Understanding how to manage these groups is crucial for effective marketing strategies.
  Exclusion Criteria: Familiarize yourself with the criteria that lead to a target group being marked for exclusion, as this can help prevent similar issues in the future.
  SAP Notes and Community: Check SAP Notes for any known issues or patches related to this error. The SAP Community forums can also be a valuable resource for troubleshooting and solutions shared by other users.
  
  By following these steps, you should be able to address the error and continue with your marketing activities in SAP CRM.