How To Fix CRM_MKTTGBP004 - Business partner does not exist in target group

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTGBP - CRM Marketing: Target Group/Business Partner Messages

• Message number: 004

• Message text: Business partner does not exist in target group

What causes this issue?

You attempted to remove a business partner from a target group to
which this business partner does not belong.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check which target group this business partner is assigned to.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTGBP004 - Business partner does not exist in target group ?

  The SAP error message CRM_MKTTGBP004 indicates that a business partner (BP) does not exist in the specified target group. This error typically arises in the context of marketing and customer relationship management (CRM) processes when trying to perform actions related to target groups, such as campaign management or segmentation.
  Cause:
  
  Business Partner Not Assigned: The business partner you are trying to include in a marketing activity is not assigned to the target group you are working with.
  Target Group Configuration: The target group may not be properly configured to include the business partner.
  Data Synchronization Issues: There may be issues with data synchronization between different systems (e.g., between CRM and ERP).
  Incorrect Target Group Selection: The target group selected may not be the correct one for the business partner in question.
  
  Solution:
  
  
  Check Business Partner Assignment:
  
  Verify that the business partner is indeed assigned to the target group. You can do this by navigating to the target group in the CRM system and checking the list of assigned business partners.
  If the business partner is not assigned, you can add it to the target group.
  
  
  
  Review Target Group Configuration:
  
  Ensure that the target group is set up correctly and that it includes the criteria that would allow the business partner to be part of it.
  Check if there are any filters or selection criteria that might be excluding the business partner.
  
  
  
  Data Consistency Check:
  
  Perform a data consistency check to ensure that there are no discrepancies between the business partner data in the CRM and any other connected systems.
  If there are issues, you may need to synchronize the data or correct any inconsistencies.
  
  
  
  Re-evaluate Target Group Selection:
  
  Make sure that you are working with the correct target group. If you have multiple target groups, double-check that you are referencing the right one.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on managing target groups and business partners.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like BP (Business Partner) to manage business partner data and CRMD_ORDER for managing CRM orders and activities.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide patches related to this error.
  Training and Documentation: Ensure that users are trained on how to manage target groups and business partners effectively within the SAP CRM system.
  
  By following these steps, you should be able to resolve the error and ensure that the business partner is correctly included in the target group.