How To Fix CRM_MKTTG_TG_OPS004 - Critical error occurred during &1. Rollback required.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_TG_OPS - Messages for Target Group Operations Framework

• Message number: 004

• Message text: Critical error occurred during &1. Rollback required.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_TG_OPS004 - Critical error occurred during &1. Rollback required. ?

  The SAP error message CRM_MKTTG_TG_OPS004 indicates that a critical error occurred during a specific operation in the SAP Customer Relationship Management (CRM) module, particularly related to marketing or campaign management. The message suggests that a rollback is required due to the failure of the operation.
  Possible Causes:
  
  Data Inconsistencies: There may be inconsistencies in the data being processed, such as missing or incorrect entries in the database.
  Configuration Issues: Incorrect configuration settings in the CRM system can lead to operational failures.
  Authorization Problems: The user executing the operation may not have the necessary authorizations to perform the action.
  System Performance: Performance issues, such as timeouts or resource limitations, can cause operations to fail.
  Custom Code Errors: If there are custom enhancements or modifications in the system, they may contain bugs that lead to this error.
  Integration Issues: Problems with integration points between CRM and other SAP modules or external systems can also trigger this error.
  
  Solutions:
  
  Check Logs: Review the application logs (transaction SLG1) for more detailed error messages that can provide insights into the root cause.
  Data Validation: Ensure that all required data is present and correctly formatted. Validate the data being processed for any inconsistencies.
  Configuration Review: Check the configuration settings related to the operation being performed. Ensure that they are set up correctly.
  User Authorizations: Verify that the user has the necessary authorizations to perform the operation. Adjust roles and permissions if needed.
  Performance Monitoring: Monitor system performance and resource usage. If necessary, optimize the system or increase resources.
  Debugging Custom Code: If custom code is involved, debug the code to identify any issues. Fix any bugs found in the custom logic.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches.
  Contact SAP Support: If the issue persists and cannot be resolved internally, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLG1 (Application Log), SE80 (Object Navigator), and SE37 (Function Module) for debugging.
  Documentation: Review SAP documentation related to CRM marketing functions to understand the expected behavior and requirements for the operations being performed.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.