How To Fix CRM_MKTTG_TG170 - Person responsible &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_TG - CRM Marketing: Messages Target Goups

• Message number: 170

• Message text: Person responsible &1 does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_TG170 - Person responsible &1 does not exist ?

  The SAP error message CRM_MKTTG_TG170 indicates that the system cannot find the person responsible (usually a user or employee) associated with a specific marketing activity or campaign. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to assign or reference a person responsible for a marketing task.
  Cause:
  
  Missing User Master Data: The user or employee ID specified does not exist in the system. This could be due to the user not being created or being deleted.
  Incorrect Assignment: The person responsible might have been incorrectly assigned in the marketing activity or campaign.
  Authorization Issues: The user may not have the necessary authorizations to access the data related to the person responsible.
  Data Inconsistency: There may be inconsistencies in the data, such as a mismatch between the user ID and the corresponding employee record.
  
  Solution:
  
  
  Check User Master Data:
  
  Go to transaction code SU01 (User Maintenance) and verify if the user ID exists.
  If the user does not exist, create a new user or restore the deleted user if applicable.
  
  
  
  Verify Assignment:
  
  Check the marketing activity or campaign where the error occurred. Ensure that the person responsible is correctly assigned.
  You can do this by navigating to the relevant marketing activity in the CRM system and checking the "Person Responsible" field.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access the marketing activity and the person responsible's data.
  You can check this using transaction code SU53 to see if there are any authorization issues.
  
  
  
  Data Consistency Check:
  
  Run a consistency check on the relevant data to ensure there are no discrepancies.
  You may need to consult with your SAP Basis or technical team to perform a deeper analysis if data inconsistencies are suspected.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to this error message for any specific patches or updates that may address the issue.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SU01: User Maintenance
  SU53: Authorization Check
  CRMD_ORDER: Access marketing activities and campaigns
  
  
  SAP Notes: Check SAP Notes for any known issues or fixes related to this error message.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP's support portal for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the error message CRM_MKTTG_TG170.