How To Fix CRM_MKTTG_TG064 - Business partner &1 is not contained in segmentation basis &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_TG - CRM Marketing: Messages Target Goups

• Message number: 064

• Message text: Business partner &1 is not contained in segmentation basis &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_TG064 - Business partner &1 is not contained in segmentation basis &2 ?

  The SAP error message CRM_MKTTG_TG064 indicates that a specific business partner (BP) is not included in the segmentation basis you are trying to use in your marketing campaign or activity. This error typically arises in the context of SAP Customer Relationship Management (CRM) when working with segmentation and target group management.
  Cause:
  
  Business Partner Not Included: The business partner you are trying to use is not part of the segmentation basis defined for the target group.
  Segmentation Basis Configuration: The segmentation basis may not have been set up correctly to include the business partner in question.
  Data Inconsistency: There may be inconsistencies in the data, such as the business partner not being assigned to the correct categories or groups that the segmentation basis is filtering on.
  Segmentation Criteria: The criteria defined in the segmentation basis may not match the attributes of the business partner.
  
  Solution:
  
  Check Segmentation Basis: Review the segmentation basis configuration to ensure that it includes the business partner. You can do this by navigating to the segmentation basis settings in the SAP CRM system.
  Update Business Partner Data: Ensure that the business partner is correctly categorized and meets the criteria defined in the segmentation basis. You may need to update the business partner's attributes or classifications.
  Modify Segmentation Criteria: If necessary, adjust the segmentation criteria to include the business partner. This may involve changing filters or adding new criteria that encompass the business partner.
  Re-run Segmentation: After making the necessary adjustments, re-run the segmentation process to see if the business partner is now included in the target group.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on configuring segmentation bases and managing business partners.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER for managing marketing campaigns or BP for business partner management.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on this error message.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to view and modify segmentation bases and business partner data.
  Training and Support: If you are still facing issues, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to resolve the error and successfully include the business partner in your segmentation basis.