How To Fix CRM_MKTTG_MGR040 - Segmentation basis &1 is still being used in segmentation models

CRM_MKTTG_MGR040 - Overview

• Message type: E = Error

• Message class: CRM_MKTTG_MGR - CRM Marketing: Messages Master Groups

• Message number: 040

• Message text: Segmentation basis &1 is still being used in segmentation models

Self-Explanatory Message

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CRM_MKTTG_MGR040 - Details

• The SAP error message CRM_MKTTG_MGR040 indicates that a segmentation basis (a set of criteria used to define segments in marketing) is still being utilized in segmentation models, which prevents certain actions from being performed, such as deleting or modifying the segmentation basis.
  
  Cause:
  This error typically occurs when:
  
  You attempt to delete or modify a segmentation basis that is currently in use by one or more segmentation models.
  The segmentation basis is linked to active marketing campaigns or other marketing-related activities.
  
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Identify Usage:
  
  Check which segmentation models are using the segmentation basis. You can do this by navigating to the segmentation model management area in SAP CRM.
  Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to find related segmentation models.
  
  
  
  Modify or Delete Segmentation Models:
  
  If you need to delete or modify the segmentation basis, you must first remove it from all segmentation models that are currently using it.
  Open each segmentation model