How To Fix CRM_MKTTG_IL013 - Target group creation across profiles is not possible for ELM profiles

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_IL - CRM Marketing: Messages Interaction Layer

• Message number: 013

• Message text: Target group creation across profiles is not possible for ELM profiles

What causes this issue?

It is not possible to create a consolidated target group for a profile
set that contains profiles based on ELM data sources.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Make the selection in a job.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_IL013 - Target group creation across profiles is not possible for ELM profiles ?

  The SAP error message CRM_MKTTG_IL013 indicates that there is an issue with creating a target group across different profiles, specifically for ELM (Enterprise Lifecycle Management) profiles. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to create or manage target groups for marketing purposes.
  Cause:
  The error occurs due to the following reasons:
  
  Profile Compatibility: ELM profiles have specific characteristics and restrictions that may not be compatible with the profiles you are trying to use for target group creation.
  Data Structure: The underlying data structure or the way the profiles are defined may not allow for cross-profile target group creation.
  Configuration Issues: There may be configuration settings in the SAP system that restrict the creation of target groups across different profiles.
  
  Solution:
  To resolve the error, consider the following steps:
  
  
  Check Profile Compatibility:
  
  Ensure that the profiles you are trying to use for target group creation are compatible with ELM profiles. Review the documentation for the specific profiles to understand their limitations.
  
  
  
  Use a Single Profile:
  
  If possible, create the target group using a single profile that is compatible with ELM. This may involve adjusting your marketing strategy to align with the capabilities of the ELM profile.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings in the SAP CRM system related to target group creation and profiles. Ensure that there are no restrictions that prevent cross-profile operations.
  
  
  
  Consult SAP Notes:
  
  Look for relevant SAP Notes or Knowledge Base Articles (KBAs) that may address this specific error. SAP frequently updates its documentation and may provide patches or workarounds.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for assistance. They can provide more detailed insights based on your specific system configuration and version.
  
  
  
  Related Information:
  
  SAP Documentation: Review the official SAP documentation for CRM and ELM profiles to understand their functionalities and limitations.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same error and can share their solutions.
  Training and Resources: Consider training sessions or resources that focus on SAP CRM and target group management to enhance your understanding of the system's capabilities.
  
  By following these steps, you should be able to address the error and successfully create target groups in your SAP CRM environment.