How To Fix CRM_MKTTG_IL009 - Profile cannot only contain exclude filters

CRM_MKTTG_IL009 - Overview

• Message type: E = Error

• Message class: CRM_MKTTG_IL - CRM Marketing: Messages Interaction Layer

• Message number: 009

• Message text: Profile cannot only contain exclude filters

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_IL009 - Profile cannot only contain exclude filters ?

  The SAP error message CRM_MKTTG_IL009 indicates that a marketing profile in SAP CRM (Customer Relationship Management) contains only exclude filters, which is not allowed. This error typically arises when you are trying to create or modify a marketing profile that is intended to include certain target groups or segments but has been configured incorrectly.
  
  Cause:
  The primary cause of this error is that the marketing profile you are trying to create or modify consists solely of exclude filters. In SAP CRM, a marketing profile must contain at least one include filter to define the target audience. If the profile only has exclude filters, the system cannot determine which records to include, leading to this error.
  
  Solution:
  To resolve this error, you need to modify the marketing profile to ensure that it includes at least one include filter. Here are the steps you can take:
  
  
  Access the Marketing Profile:
  
  Go to the relevant transaction in SAP CRM