How To Fix CRM_MKTTG_IL009 - Profile cannot only contain exclude filters

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_IL - CRM Marketing: Messages Interaction Layer

• Message number: 009

• Message text: Profile cannot only contain exclude filters

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_IL009 - Profile cannot only contain exclude filters ?

  The SAP error message CRM_MKTTG_IL009 indicates that a marketing profile in SAP CRM (Customer Relationship Management) contains only exclude filters, which is not allowed. This error typically arises when you are trying to create or modify a marketing profile that is intended to include certain target groups or segments but has been configured incorrectly.
  Cause:
  The primary cause of this error is that the marketing profile you are trying to create or modify consists solely of exclude filters. In SAP CRM, a marketing profile must contain at least one include filter to define the target audience. If the profile only has exclude filters, the system cannot determine which records to include, leading to this error.
  Solution:
  To resolve this error, you need to modify the marketing profile to ensure that it includes at least one include filter. Here are the steps you can take:
  
  
  Access the Marketing Profile:
  
  Go to the relevant transaction in SAP CRM where you can manage marketing profiles (e.g., transaction code CRMD_ORDER or through the marketing area in the SAP GUI).
  
  
  
  Edit the Profile:
  
  Open the marketing profile that is causing the error.
  
  
  
  Add Include Filters:
  
  Ensure that you add at least one include filter to the profile. This could be based on criteria such as customer segments, demographics, or other relevant attributes that define your target audience.
  
  
  
  Review Exclude Filters:
  
  While you can keep your exclude filters, make sure they are used in conjunction with include filters. This way, you can refine your target audience without excluding all potential candidates.
  
  
  
  Save Changes:
  
  After making the necessary adjustments, save the marketing profile.
  
  
  
  Test the Profile:
  
  Run a test to ensure that the profile now works as intended without generating the error.
  
  
  
  Related Information:
  
  Marketing Profiles in SAP CRM: These profiles are used to define target groups for marketing campaigns. They can include various filters based on customer attributes, sales data, and other criteria.
  Filter Types: Understand the difference between include and exclude filters. Include filters specify which records to include in the target group, while exclude filters specify which records to leave out.
  Documentation: Refer to SAP Help documentation for more detailed information on creating and managing marketing profiles, as well as best practices for filter configuration.
  
  By ensuring that your marketing profile has a balanced combination of include and exclude filters, you can avoid this error and effectively target your marketing efforts.