How To Fix CRM_MKTTG420 - Object type of segment "&1" was set to "&2"

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG - CRM Marketing: Messages for Target Group Selection

• Message number: 420

• Message text: Object type of segment "&1" was set to "&2"

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG420 - Object type of segment "&1" was set to "&2" ?

  The SAP error message CRM_MKTTG420 indicates that there is an issue with the object type of a segment in the SAP CRM Marketing system. This error typically arises when there is a mismatch or an unexpected value for the object type of a marketing segment.
  Cause:
  
  Incorrect Object Type: The object type of the segment may not be correctly defined or may have been changed inadvertently.
  Data Inconsistency: There may be inconsistencies in the data that are causing the system to not recognize the object type correctly.
  Configuration Issues: The configuration settings for the marketing segments may not be set up properly, leading to this error.
  Custom Development: If there are custom developments or enhancements in the system, they might be affecting the standard behavior of the marketing segments.
  
  Solution:
  
  
  Check Object Type Configuration:
  
  Go to the configuration settings for marketing segments in the SAP CRM system.
  Verify that the object type for the segment is correctly defined and matches the expected values.
  
  
  
  Review Segment Definition:
  
  Check the definition of the segment that is causing the error. Ensure that all required fields and settings are correctly filled out.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks to identify any inconsistencies in the marketing data that might be causing the issue.
  Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to review the segment data.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can debug the process to see where the object type is being set and why it is not matching the expected value.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to CRM marketing segments for any known issues or updates that might address this error.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant logs or screenshots.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others related to marketing and segmentation.
  SAP Notes: Search for SAP Notes related to CRM_MKTTG420 in the SAP Support Portal for any patches or updates that may resolve the issue.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.