How To Fix CRM_MKTTG312 - Error closing job

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG - CRM Marketing: Messages for Target Group Selection

• Message number: 312

• Message text: Error closing job

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG312 - Error closing job ?

  The SAP error message CRM_MKTTG312, which indicates an error closing a job, typically arises in the context of the SAP Customer Relationship Management (CRM) module, particularly in marketing or campaign management scenarios. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Job Execution Issues: The job may not have completed successfully due to issues during its execution, such as data inconsistencies or processing errors.
  System Configuration: There may be configuration issues in the CRM system that prevent the job from closing properly.
  Authorization Problems: The user executing the job may not have the necessary authorizations to close the job.
  Database Locking: There could be database locks or contention issues that prevent the job from being finalized.
  Technical Errors: There may be underlying technical errors in the system, such as program errors or system resource limitations.
  
  Solutions:
  
  Check Job Logs: Review the job logs for detailed error messages or warnings that can provide insights into what went wrong during execution.
  Re-run the Job: If the job failed due to a transient issue, try re-running it to see if it completes successfully.
  Review Configuration: Ensure that all necessary configurations for the job are correctly set up in the CRM system.
  Check Authorizations: Verify that the user has the appropriate authorizations to execute and close the job.
  Database Monitoring: Check for any database locks or performance issues that might be affecting job execution. Use transaction codes like SM12 (for locks) and SM21 (for system logs) to investigate.
  Consult SAP Notes: Look for relevant SAP Notes that may address this specific error. SAP frequently releases notes that provide fixes or workarounds for known issues.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM37 (Job Monitoring) to check the status of background jobs.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can share their solutions.
  Documentation: Review SAP documentation related to CRM job processing and error handling for additional context and troubleshooting steps.
  
  By following these steps, you should be able to diagnose and resolve the CRM_MKTTG312 error effectively.