How To Fix CRM_MKTTG306 - Job could not be determined; error code &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG - CRM Marketing: Messages for Target Group Selection

• Message number: 306

• Message text: Job could not be determined; error code &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG306 - Job could not be determined; error code &1 ?

  The SAP error message CRM_MKTTG306 indicates that a job could not be determined, and it is accompanied by an error code (represented as &1). This error typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the marketing or campaign management processes.
  Causes:
  
  Missing Job Definition: The job that the system is trying to execute may not be defined in the system.
  Incorrect Job Configuration: The job might be incorrectly configured or not properly activated.
  Authorization Issues: The user executing the job may not have the necessary authorizations to access or execute the job.
  System Configuration Issues: There may be issues with the overall system configuration or settings related to the marketing functions.
  Data Issues: There could be missing or incorrect data in the marketing or campaign management settings.
  
  Solutions:
  
  
  Check Job Definition:
  
  Go to the transaction code SM37 to check the job logs and see if the job is listed.
  If the job is missing, you may need to create or define it in the system.
  
  
  
  Review Job Configuration:
  
  Ensure that the job is correctly configured in the system. Check the settings in the relevant customizing transactions (e.g., SPRO).
  Verify that the job is activated and scheduled correctly.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to execute the job. You can check this in transaction SU53 after the error occurs.
  
  
  
  System Configuration:
  
  Review the configuration settings related to marketing and campaign management. Ensure that all necessary components are properly set up.
  
  
  
  Data Validation:
  
  Check for any missing or incorrect data in the marketing documents or campaign settings that could be causing the job to fail.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM37 (Job Monitoring), SPRO (Customizing), and SU53 (Authorization Check).
  SAP Documentation: Review the official SAP documentation for CRM marketing and campaign management for best practices and configuration guidelines.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  If the issue persists after following these steps, it may be beneficial to reach out to your SAP support team or consult with an SAP expert for further assistance.