How To Fix CRM_MKTTG021 - This target group is already selected for exclusion

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG - CRM Marketing: Messages for Target Group Selection

• Message number: 021

• Message text: This target group is already selected for exclusion

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG021 - This target group is already selected for exclusion ?

  The SAP error message CRM_MKTTG021 indicates that a target group you are trying to use in a marketing campaign or activity has already been selected for exclusion. This typically occurs in the context of SAP Customer Relationship Management (CRM) when you are working with target groups for marketing purposes.
  Cause:
  
  Target Group Already Excluded: The target group you are trying to include in your marketing activity has already been marked for exclusion in another campaign or activity.
  Duplicate Selection: The same target group may have been selected for exclusion in multiple places, leading to conflicts when trying to include it in a new campaign.
  System Configuration: There may be specific configurations or settings in your SAP system that enforce exclusion rules for certain target groups.
  
  Solution:
  
  Check Exclusion Settings: Review the marketing campaign or activity settings to see if the target group is indeed marked for exclusion. You can do this by navigating to the relevant campaign or activity in the SAP CRM system.
  Modify Target Group: If the target group is not supposed to be excluded, you may need to modify the settings to remove it from the exclusion list.
  Create a New Target Group: If the exclusion is valid and you need to proceed with your marketing activity, consider creating a new target group that does not include the excluded members.
  Consult Documentation: Refer to SAP documentation or help resources for specific instructions on managing target groups and exclusions.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  Target Group Management: Understanding how target groups are managed in SAP CRM can help you avoid similar issues in the future. Familiarize yourself with the processes for creating, modifying, and excluding target groups.
  Marketing Campaigns: Review the overall marketing campaign setup to ensure that all target groups are correctly configured and that there are no conflicts.
  SAP Notes and Community: Check SAP Notes for any known issues or patches related to this error message. The SAP Community forums can also be a valuable resource for troubleshooting and solutions shared by other users.
  
  By following these steps, you should be able to address the CRM_MKTTG021 error and proceed with your marketing activities effectively.