How To Fix CRM_MKTSC_UI002 - Scenario is not unique; use input help

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTSC_UI - Message class for package CRM_MKTSC_UI

• Message number: 002

• Message text: Scenario is not unique; use input help

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTSC_UI002 - Scenario is not unique; use input help ?

  The SAP error message CRM_MKTSC_UI002: "Scenario is not unique; use input help" typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to select a marketing scenario, but the system finds multiple scenarios that match the input criteria. This can happen in various contexts, such as when creating or editing marketing plans, campaigns, or other related objects.
  Cause:
  
  Non-Unique Scenarios: The primary cause of this error is that there are multiple marketing scenarios in the system that match the criteria entered by the user. The system requires a unique selection to proceed.
  Input Criteria: The input criteria provided by the user may be too broad or not specific enough, leading to multiple potential matches.
  Data Integrity Issues: There may be issues with how scenarios are defined or categorized in the system, leading to overlaps.
  
  Solution:
  
  Use Input Help: The error message suggests using the input help (F4 help) to select a scenario. This will provide a list of available scenarios, allowing the user to choose one that is unique.
  Refine Search Criteria: If you are entering search criteria manually, try to make it more specific. For example, include additional filters or parameters that can help narrow down the results.
  Check Scenario Definitions: Review the definitions of the marketing scenarios in the system to ensure that they are distinct and properly categorized. If there are duplicates or similar scenarios, consider consolidating or renaming them.
  Consult Documentation: Refer to SAP documentation or help resources for guidance on how to manage marketing scenarios effectively.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert to investigate further.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with marketing scenarios, such as CRMD_ORDER or CRMD_ORDERADM_H.
  Customization: If you have access to customization settings, check if there are any specific configurations related to marketing scenarios that could be adjusted.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to access and manage marketing scenarios.
  
  By following these steps, you should be able to resolve the error and successfully select a marketing scenario in SAP CRM.