How To Fix CRM_MKTRTOM_CGPL011 - Notes of text type RTOM are only allowed for the language &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTRTOM_CGPL -

• Message number: 011

• Message text: Notes of text type RTOM are only allowed for the language &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTRTOM_CGPL011 - Notes of text type RTOM are only allowed for the language &1 ?

  The SAP error message CRM_MKTRTOM_CGPL011 indicates that there is an issue with the language settings for text type RTOM (which typically refers to marketing-related texts) in the SAP Customer Relationship Management (CRM) module. The error specifically states that notes of text type RTOM are only allowed for a specific language, denoted by &1.
  Cause:
  
  Language Mismatch: The primary cause of this error is that the text you are trying to create or modify is in a language that is not supported for the RTOM text type. The system is configured to allow RTOM texts only in certain languages, and if you attempt to use a different language, this error will occur.
  Configuration Settings: The configuration settings in the SAP system may restrict the use of certain text types to specific languages, which can lead to this error if the text is being created in an unsupported language.
  
  Solution:
  
  Check Language Settings: Verify the language settings in your SAP system. Ensure that the language you are using to create or modify the RTOM text is one of the allowed languages. You can check the allowed languages in the configuration settings for the text type RTOM.
  Change Language: If you find that the language you are using is not supported, switch to one of the allowed languages when creating or editing the RTOM text.
  Configuration Adjustment: If necessary, consult with your SAP administrator or a functional consultant to adjust the configuration settings to allow additional languages for the RTOM text type, if that aligns with your business requirements.
  Review Documentation: Check the SAP documentation or notes related to text types and language settings for further guidance on how to manage text types in CRM.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SE11 (Data Dictionary) or SPRO (SAP Reference IMG) to check or modify the configuration settings.
  SAP Notes: Look for relevant SAP Notes that might provide additional insights or updates regarding this error message. You can search for notes related to CRM text types and language settings in the SAP Support Portal.
  User Roles and Authorizations: Ensure that the user role has the necessary authorizations to create or modify texts in the specified language.
  
  By following these steps, you should be able to resolve the error and successfully manage your RTOM texts in SAP CRM.